CAN YOU GUYS STOP CHANGING YOUR VOICES???
# support
m
I have set up the Vapi voice for Harry in my project. I need the voice to be consistent so my clients can recognise it, but you've changed it twice so far!!!! CAN YOU STOP DOING THAT???
JUST ADD A NEW VOICE INSTEAD!!!!
v
Hi there! I understand your frustration with the voice changes. 😓 I don't have specific information about the "Harry" voice in particular, but I can definitely help explain why voices might change and provide some solutions to maintain consistency. ## Why Vapi voices might change There are several reasons why voices might change in Vapi: - **New voice models and providers**: According to [Vapi's changelog](https://docs.vapi.ai/changelog/2024/11/15), new voices are periodically added, which can affect existing voice selections. - **Technical issues**: Sometimes [technical glitches](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336785070408732764) can cause voice inconsistencies. - **Voice quality improvements**: Vapi may update voices to [improve pronunciation or quality](https://docs.vapi.ai/quickstart/phone/inbound). - **Ongoing platform development**: The platform is [continuously being updated](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337895656307556412), which can lead to voice changes. ## How to maintain voice consistency Here are some steps you can take to help maintain voice consistency: 1. **Use custom voices**: According to [Vapi's documentation](https://docs.vapi.ai/customization/custom-voices/custom-voice), using custom voices can help avoid relying on preset voices that might change. 2. **Verify your voice ID**: Make sure you're using the [correct voice ID](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334563312762880085) without any extra spaces or characters. 3. **Clear the cache**: The voice provider maintains a cache that can sometimes cause issues. Try [tweaking the first message words](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342338583721414677) to help clear the cache.
4. **Check chunking settings**: Ensure that
chunkPlan.enabled
is set to
true
, especially for non-English responses, for [proper sentence boundary detection](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343543475383046185). 5. **Review voice pipeline configuration**: Check that settings like [word boosting are enabled](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336366437773738150) where necessary. Would you like me to provide more details on any of these solutions to help maintain voice consistency in your project? Sources: - [Vapi's changelog](https://docs.vapi.ai/changelog/2024/11/15) - [Technical glitches](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336785070408732764) - [Improve pronunciation or quality](https://docs.vapi.ai/quickstart/phone/inbound) - [Continuously being updated](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337895656307556412) - [Vapi's documentation](https://docs.vapi.ai/customization/custom-voices/custom-voice) - [Correct voice ID](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334563312762880085) - [Tweaking the first message words](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342338583721414677) - [Proper sentence boundary detection](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343543475383046185) - [Word boosting are enabled](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336366437773738150)
v
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!