Phone lines not working
# supports
Shankha Basu
03/30/2025, 3:33 PMNone of our phone lines are working. Is there an ETA for a fix? We have some urgency around this, please let us know if there is workaround.
v
Vapi Support Bot
03/30/2025, 3:35 PMHi there! I understand how frustrating it can be when phone lines aren't working, especially when there's urgency involved.
I'm unable to determine the exact cause of your specific phone line issues without more details about your setup. However, I can definitely help with general information about the ETA for fixes and potential workarounds.
## ETA for Fix
According to information I found, there's an ongoing issue with call forwarding using Vapi-provided numbers. A Vapi representative stated, "The ETA for resolution of this issue is mid of next week" [Discord conversation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342268051797708902).
## Potential Workarounds
Here are some workarounds you can try in the meantime:
1. **Alternative Routing**: Consider setting up an alternative routing path that doesn't rely on Google Voice forwarding, if possible [Discord conversation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332133296347549797).
2. **Route Calls Through Human Agents**: As a temporary measure, you could route calls through human agents [Discord conversation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339419538227200104).
3. **Check Twilio Webhook Configuration**: If you're using Twilio, ensure that the webhook URL is correctly pointing to the VAPI endpoint. It should be pointing to a URL that handles the API requests, not to a number [Discord conversation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332470088078590023).
4. **Reset Concurrency Limit**: If logs indicate "no assistant connected," it could be a sign of an assistant-not-found issue. A reset of the concurrency limit might help [Discord conversation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1331890584826155018).
Vapi Support Bot
03/30/2025, 3:35 PM5. **Use US Numbers**: Some users have found success by changing to US numbers [Discord conversation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336713212233515089).
6. **Set Inbound Call Setting to Webhook**: For inbound calls, try setting 'a call comes in' to 'webhook' and URL to 'https://api.vapi.ai/twilio/inbound_call' [Discord conversation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343632206958166096).
Is there any specific information about your setup that you could share so I can provide more targeted assistance?
Sources:
- [Discord conversation about ETA](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342268051797708902)
- [Discord conversation about alternative routing](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332133296347549797)
- [Discord conversation about routing through human agents](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339419538227200104)
- [Discord conversation about Twilio webhook configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332470088078590023)
- [Discord conversation about concurrency limit](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1331890584826155018)
- [Discord conversation about US numbers](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336713212233515089)
- [Discord conversation about inbound call settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343632206958166096)
v
Vapi Support Bot
03/31/2025, 3:07 AMMessage marked as helpful by @Meeseeks! 🎉
k
Kyle
03/31/2025, 9:45 AMHey Shankha Basu, could you share the call IDs that are not working for you?
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