Hi, we can't see any payment history.

Hi there! 👋 I understand you're having trouble seeing your payment history. While I don't have specific information about your particular account situation, I can definitely help explain where payment history should be located and potential reasons why it might not be showing. According to the [billing documentation](https://docs.vapi.ai/billing/billing-faq), payment history should be visible on the billing page of the Vapi dashboard at

https://dashboard.vapi.ai/org/billing

. The payments are typically displayed in a table with pages, and you should be able to find relevant credit purchases within this payment history table. There are several possible reasons why your payment history might not be showing: 1. Technical glitches - Some users have reported issues with the billing system, including missing payment history showing "No payment history found" [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342111216251965440) 2. Account permissions - You may need specific permissions to view payment history. Make sure your user account has the correct permissions to access billing information [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336702249317171261) 3. Payment issues - If there were problems with payments (declined cards, insufficient funds, etc.), this could affect what appears in your payment history [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335754200868716564) 4. Billing data not updating - Some users have experienced issues with billing data not updating correctly [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1331983806009184273) If you're still unable to see your payment history, you can try these alternatives:

Hey Dan OS, could you share your organization ID? Also, record a Loom video describing that you cannot see the payment history and the organization ID you are currently on.

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Can I add myself to your Org to confirm

yes

checking with the team.