Hi there! π
I'm sorry to hear you've been trying to reach the sales team without success. While I don't have visibility into why that's been difficult for the past 2 weeks, I can definitely help you with removing the 1000-minute limit and provide you with the best ways to contact sales.
To remove the 1000-minute limit on your account, you can switch to Vapi's credit-based billing system. According to the [documentation](
https://docs.vapi.ai/changelog/2024/10/10), here's how:
1. Go to the [billing page](
https://dashboard.vapi.ai/org/billing)
2. Click on "Switch to Credit Based Billing"
3. Make a payment
This new system allows you to
support more users without limits so you don't need to worry about getting throttled or staying under usage limits on your Vapi conversations. It also provides
predictable budgets so you know exactly how much you'll spend each month, and you can top up anytime as your needs grow.
As for reaching the sales team, here are several methods you can try:
- **Email**: Send an email to support@vapi.ai
- **Phone**: Call +16054440129
- **Enterprise Contact Form**: Fill out the form at [book.vapi.ai](
https://book.vapi.ai/) if you're interested in Enterprise plans
- **Support Ticket**: Log in to your Vapi account and submit a support ticket
- **Live Chat**: Check the Vapi website for a live chat option
For Enterprise plans specifically, which might be relevant if you need higher limits, you can fill out the form at [book.vapi.ai](
https://book.vapi.ai/) as mentioned in the [Enterprise plans documentation](
https://docs.vapi.ai/enterprise/plans).
Is there anything else I can help you with regarding your account limits or contacting the team? π
Sources:
- [Vapi Documentation Changelog](
https://docs.vapi.ai/changelog/2024/10/10)
- [Vapi Documentation Enterprise Plans](
https://docs.vapi.ai/enterprise/plans)
- [Vapi Dashboard Billing Page](
https://dashboard.vapi.ai/org/billing)
- [Vapi Enterprise Contact Form](
https://book.vapi.ai/)