https://vapi.ai/ logo
Join Discord
Powered by
The recording is not correct and the transcript do...
# support
c
I analyzing calls and in the UI I am unable to see the transcript of the call and the Call recording it is just a small part of the call 3cd19b6a-da13-45bc-b3b1-ce894676cc4a 60dd8006-b25d-48a8-a313-0e58b178d3dd ed517260-6630-4b0c-9a36-f7df42ccfc19 48e265cd-fa9e-4817-970a-d64c10d79208 af277127-6523-4f84-9d9e-d24b8ed9fdb0
v
Hi there! 👋 I understand you're having issues with call recordings and transcripts in the Vapi UI. I can't access the specific details of the call IDs you've shared, but I can definitely help you troubleshoot these common issues with incomplete recordings and missing transcripts. ## Possible causes for incomplete call recordings: 1. **Configuration Issues**: Your 
recordingEnabled
parameter might not be set to 
true
or there could be issues with your S3 bucket permissions. According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332377462805368923), you should also check if the 
hipaaEnabled
setting is turned off, as enabling it would prevent storing logs, recordings, or transcriptions. 2. **Voice Activity Detection (VAD) Settings**: If the recording starts late or misses sections, it could be due to incorrectly calibrated VAD settings not capturing speech properly, as mentioned in [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1316042862630146058). 3. **Call Duration Settings**: According to [documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334857584238399549), if your call exceeds the 
maxDurationSeconds
setting (default is 240 seconds for some assistants), the recording might be truncated. ## Possible causes for missing transcripts in the UI: 1. **Transcription Configuration**: Make sure 
transcriptPlan.enabled
is set to 
true
in your artifactPlan configuration as noted in [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342498699615539222).
2. **Transcriber Issues**: There might be problems with the transcription service. Some users have resolved similar issues by changing the transcriber from Deepgram to another provider as mentioned in [troubleshooting documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788). 3. **UI Bugs**: There could be bugs in the Vapi UI preventing transcripts from displaying correctly according to [user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333635707721220116). ## Troubleshooting steps: 1. **Check basic recording configurations**: - Ensure that 
recordingEnabled
is set to 
true
- Verify that 
hipaaEnabled
is turned off - Check S3 bucket permissions 2. **Review transcription settings**: - Confirm that 
transcriptPlan.enabled
is set to 
true
- Consider trying a different transcription provider 3. **Try accessing via API**: - Use the GET /call/:id endpoint to retrieve the full transcript and recording URLs:
Copy code
curl -X GET 'https://api.vapi.ai/call/{callId}' \
   -H 'Authorization: Bearer YOUR_API_KEY'
4. Check for error messages in your system logs related to recording or uploading. 5. Review Voice Activity Detection settings to ensure they're correctly configured to capture speech as soon as it starts. Is there anything specific about your setup that might help me provide more targeted troubleshooting advice? Sources: - [Troubleshooting incomplete call recordings in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332377462805368923) - [Possible causes of truncated call recordings in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1316042862630146058) - [Troubleshooting steps for incomplete call recordings in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334857584238399549)
c
this was a 3 mins conversation and there is no transcription and the audio is of 25s ff51fbab-fdb0-4c61-aeb4-ba9650ac35fb https://cdn.discordapp.com/attachments/1356344654102003742/1356350666293121094/image.png?ex=67ec3f7e&is=67eaedfe&hm=798bc2d5914814a8b9809f8b7bbbc650c6a03fcc63f8dba78cac5eee4fce54d8&
@Vapi Incident can you help wme with this please?
k
Hey ClaraThays, Okay, I'm attaching a screenshot below. This describes that for some of the calls there is no transcript, and for some there is. The reason behind the calls not having the transcript is because of drift detected from the telephony side, which results in mixing up the audios and eventually we are unable to get the audio and the transcript. For confirmation, you can even check with your telephony provider regarding this. https://cdn.discordapp.com/attachments/1356344654102003742/1356675494497620158/Screenshot_2025-04-01_at_10.32.02_PM.png?ex=67ed6e03&is=67ec1c83&hm=92c679f27596876ddc3988bf9eb2de919891788fce3289117883a6bf2845fab7&
c
I tested again, and could it depend the region? I am using an phone number from ecuador and the transcript and recoridng is not working, and the quality is much worse, but when I try it with argentinan numbers it works perfectly?
k
Hi, checking if this is resolved/solved for you?
c
not resolved
k
Yes Clara, it is 100% possible because of the region. It has been observed previously as well that Twilio or a few of Twilio regions have bad quality, resulting in audio mixing up and eventually leading to transcription issues or the transcription being missed, which you have received. I would suggest you reach out to the Twilio team and ask them what's going on and what can be done from their side to fix this issue. Let me know how it goes for you.
c
perfect thank you!
k
checking if this is resolved/solved for you?
PreviousNext
Powered by