Hello, I'm unable to purchase credits because the purchase button is like greyed out. I tried to clean cookies and incognito mode too. I also switched device. Same issue as in the image. https://cdn.discordapp.com/attachments/1356415683688136766/1356415684195778692/image.png?ex=67ec7c0c&is=67eb2a8c&hm=78654880893f1f172b7b3a22769eb663b8be1d2e1a02b591d299f25cfd701997&

Hi there! 👋 Sorry to hear you're having trouble purchasing credits. I can see you've already tried clearing cookies, using incognito mode, and switching devices, which are great first troubleshooting steps. While I can't see the exact cause of your specific issue, I can definitely help with some additional troubleshooting steps and potential reasons for the greyed-out purchase button. Here are some possible reasons and additional steps you can try: ## Potential Account Issues - **Frozen Wallet**: According to the [Vapi billing FAQ](https://docs.vapi.ai/billing/billing-faq), your wallet might be marked as frozen if your credit balance is negative, preventing purchases. - **Account Permissions**: There might be restrictions or outstanding issues with your account that are preventing purchases. ## Payment-Related Issues - **Card Issues**: Double-check your card details and ensure there are no restrictions on online or international transactions. - **Try a Different Payment Method**: If possible, try using a different card or payment method. - **Payment Gateway Issues**: There might be a temporary problem with Vapi's payment gateway. ## Additional Troubleshooting Steps 1. **Try a Different Browser**: If you haven't already, try using a completely different browser. 2. **Disable Browser Extensions**: Some extensions might interfere with the payment functionality. 3. **Check Browser Console**: Use your browser's developer tools (F12) to check for any error messages in the console when you try to click the purchase button. 4. **Contact Vapi Support**: This issue has been reported by other users before. According to a [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337936078136676412), a similar issue was resolved by the Vapi team after the user provided their wallet ID. Is there anything specific from these suggestions you'd like me to elaborate on, or would you like to try any of these steps? Sources:

Tried already different browser and devices

Please share your organization ID so I could take a look at what could have been going wrong for you?

My org ID is 30a6774b-9119-4115-9449-04ed8668d02b Today I was able from the mobile to change the autoreload and worked. But still also on mobile not able to do single purchase.

hey @giorgior27, can you try now? Please try first in incognito mode, and then you can go back to the normal mode.