wallet frozen and can't purchase credits. Basically locked out and can't do anything

Hi there! I understand how frustrating it can be when your wallet is frozen and you can't make any purchases. Let me help you with this issue! 🔍 I can explain what's happening with your frozen wallet and provide steps to resolve this situation, though I don't have specific details about your individual account. According to the [Vapi billing FAQ](https://docs.vapi.ai/billing/billing-faq), a wallet becomes frozen when your credit balance is negative. When your wallet is frozen, you're unable to make calls or purchase add-ons, including more credits - which explains why you're feeling "locked out." Here's how you can resolve this issue: 1. **Add credits to your account**: The primary solution is to add credits to bring your balance back to positive. However, since you mentioned you can't purchase credits, you'll likely need support assistance. 2. **Contact Vapi support**: Reach out to the support team with the following information: - Your organization ID - Your wallet ID - A detailed description of the issue - Any error messages you've received There are several possible reasons why your wallet might be frozen: - Negative credit balance - Payment processing issues - Suspended Twilio account (if applicable) - System issues or bugs - Discrepancies in account balance Is there anything else you'd like to know about this issue or any other questions I can help with? Sources: - [Vapi billing FAQ](https://docs.vapi.ai/billing/billing-faq) - [Discord thread about frozen wallets](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342545626306707498) - [Discord thread about wallet resolution](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339498837445705830) - [Discord thread about payment issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335754200868716564)

Hey Kendall Shah, could you share your organization ID?

ea4cc080-d58e-43f7-ba85-b4b99321348d

Hi, checking if this is resolved/solved for you?