Hello, I hope you are well. I was sending call data to a "make" scenario via the "Server URL" in the Assistant settings. Until today, the customer number that the Assistant called was passed through the "message.customer.number" json, which we used to update contacts, but now it returns "anonymous" instead of the customer number. Can you please advise how I should pass the customer number via a webhook?

Hi there! 👋 Sorry to hear you're having trouble with the customer number being returned as "anonymous" in your webhook. I'm unable to determine exactly why your previously working setup suddenly changed to return "anonymous" instead of the actual customer number. However, I can definitely help with how to properly pass the customer number via a webhook! Here are several approaches you can try to ensure the customer number is correctly passed: ### 1. Using the

{{customer.number}}

Dynamic Variable The

{{customer.number}}

dynamic variable is designed to access the caller's phone number. This variable returns the E.164 formatted number (with the + prefix). For example, when setting up a call transfer, you can use:

json
{
  "destination": {
    "type": "number",
    "number": "+*******",
    "message": "",
    "caller_id": "{{customer.number}}"
  }
}

According to [documentation found](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341078918945439775), this is the correct variable to use for accessing the customer's number. ### 2. Using

assistantOverrides

and

variableValues

If you're using the Vapi SDK, you can pass data to the webhook using the

assistantOverrides

parameter:

javascript
vapiInstance = vapiSDK.run({
  apiKey: apiKey,
  assistant: assistant,
  config: buttonConfig,
  assistantOverrides: {
    variableValues: {
      userId: "yourUserIdHere" // This can be adapted for customer number
    }
  }
});

This way, the customer number will be available when Vapi calls your webhook, as mentioned in [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339495894801711186). ### 3. Webhook Configuration Troubleshooting Several issues could cause the customer number to return as "anonymous": - **Check your webhook URL**: Ensure the Server URL in your Assistant settings is correctly pointing to your Make.com scenario URL.

This Jason comes in "make" but the customer number inside it returns anonymous. https://cdn.discordapp.com/attachments/1356592366127026387/1356597357474615357/image.png?ex=67ed253e&is=67ebd3be&hm=ee58296302eb0c64b8c53f51b58964907feca12e8912eba09164438634770464&

Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!