I am testing out squads, when the call is transferred the receiving voice agent has a very slowed down voice making it unusable. 511a1f4c-db60-4776-90d5-71a583243203

I've escalated your issue to our technical support team for further investigation. The slowed-down voice after call transfer is a specific technical problem that requires deeper analysis of the call logs. Our team will use the call ID you provided (511a1f4c-db60-4776-90d5-71a583243203) to investigate what's happening during the transfer process. This could be related to several potential causes we've seen before, including network latency, voice model configuration, or SIP compatibility issues. A support specialist will reach out to you soon with more information. Thanks for reporting this issue - it helps us improve Vapi squads functionality! 👍

Message marked as helpful by @ravi l! 🎉

checking if this is resolved/solved for you?

Nope, not yet, it is starting to recognise the voice velocity settings though

Hey Ravi, apologies for the delay. I was out of office for a few days. Can you try another call with using 11Labs voice only? Most likely the issue is with the Azure voice provider, and I'll try to get in contact with them. To unblock you, I'll suggest try 2-3 test calls with 11Labs for all of your squad members.

Hey, sorry for not responding until now, I will try tomorrow

a gentle reminder to continue this thread.

Hey Shubham, sorry about not carrying on this thread, the squads are still not working properly, also I have tried with 11labs voices and same result

I am still unable to see the errors. Can you please provide a screenshot of the error or a loom recording of you encountering the error?

Hey Kyle, thanks for responding to my message, here is a quick loom video: https://www.loom.com/share/1ba1cf5b6c104b85b0ee99385a96faa4?sid=57f44e77-df25-4782-919a-ed6088264a8b

Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .

No times in May, the next available time is on the 24th of June @16:00 EST. Is this ok?

See you soon!