Voice Agent Glitching/Hallucinating
# support
o
Call ID: 924b6855-3861-4577-bbed-1bcdafd0d81a "Hi, this is Aria from Exertis Almo. We are reaching out to our valued customers, and we've noticed it's been a while since we've connected with your business about Pro AV solutions. Do you have a quick moment?" This is the first message i used. It can be heard that it says an "A" at the end. While, there is no "A" in the statement. Attaching the audio file aswell. For solution, I removed commas and apostrophes and it started working. https://cdn.discordapp.com/attachments/1356624269345423442/1356624269492355194/924b6855-3861-4577-bbed-1bcdafd0d81a-1743512868568-4d4e79f7-618f-43e7-874d-0dc353dd8d68-mono.wav?ex=67ed3e4e&is=67ebecce&hm=462f5bff39477277e6765f18910184d8779cef012db504cbfc214dcc2c0b017e&
k
🔵 13:07:34:099 Say Request Saying 209... (say: Hi, this is Aria from Exertis Almo. We are reaching out to our valued customers, and we've noticed it's been a while since we've connected with your business about Pro AV solutions. Do you have a quick moment?) The speech model is clearly hallucinating here and adding 'a' at the end.
o
@Shubham Bajaj Can you please clarify if this is an issue on VAPI side? Why did this happen? Thanks.
@User @Shubham Bajaj Can you please clarify?
@User @Shubham Bajaj
k
checking if this is resolved/solved for you?
o
Yes this is resolved when i removed the apostrophes. Just wanted to confirm if this was from VAPIs end.
k
No, this isn't related to VAPI. It's either Modal Hallucinations or LLM Voice Formatting Plan.