"Talk to Assistant" button is not working
# support
v
Hi there! I see you're having trouble with the "Talk to Assistant" button getting stuck at "connecting" 📞 While I don't have specific information about your particular setup, I can definitely help with common causes and troubleshooting steps for this issue. ## Potential Causes There are several reasons why the "Talk to Assistant" button might get stuck at connecting: 1. **Assistant Configuration Issues**: According to [documentation I found](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864), this could be due to an incorrect assistant ID configuration on the phone number or a problem with the assistant request itself. 2. **Network Connectivity Problems**: [Information indicates](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333472116984778894) that network-related issues might be causing the calls to not connect properly. 3. **Browser-Specific Issues**: The issue might be [specific to certain browsers](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339082811713257565), particularly Opera which has been reported to have problems with this feature. 4. **Service Disruptions**: There might be a [temporary service disruption](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334203359367925760) affecting the Voice AI functionality. ## Troubleshooting Steps Here are some steps you can try to resolve the issue: ### Basic Checks: - **Clear Browser Cache**: [Try clearing](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332376586413936711) your browser's cache and cookies. - **Try Different Browser**: If possible, [test the feature](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332376586413936711) in a different browser to see if the issue persists.
- **Check Network Connection**: Ensure your [internet connection is stable](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334651376743092355). ### Advanced Troubleshooting: - **Verify Assistant ID**: Make sure the [assistant ID is correctly configured](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864) on your phone number. - **Check for Service Updates**: Monitor the [status page for updates](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334203359367925760) on any service disruptions or API issues. - **Review Recent Changes**: If you've made any [recent changes to your setup](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334114042876264518), review them to ensure nothing was modified that could affect the assistant's behavior. Is there any specific part of these troubleshooting steps you'd like me to elaborate on further? Sources: - [Discord Thread about Assistant ID Configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864) - [Discord Thread about Network Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333472116984778894) - [Discord Thread about Browser-Specific Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339082811713257565) - [Discord Thread about Service Disruptions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334203359367925760) - [Discord Thread about Clearing Cache](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332376586413936711) - [Discord Thread about Internet Connection](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334651376743092355) - [Discord Thread about Recent Changes](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334114042876264518)
k
Could you share your assistant ID?
o
655850be-0020-4d20-bcef-b273e93dd669 This is the assistant ID
k
Hey Olive, the issue has been fixed. Could you give it a try once more and let me know how it goes for you?