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"Talk to Assistant" button is not working
# support
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Olive105
04/01/2025, 6:40 PM
When I click "Talk to Assistant" button, it stuck at "connecting" and doesn't work
https://cdn.discordapp.com/attachments/1356699721950957638/1356699722156347653/image.png?ex=67ed8494&is=67ec3314&hm=6e568f6cbde0695e37523acb75a519e728dfbaf508d65f1598fe1795fd3cbac1&
v
Vapi Support Bot
04/01/2025, 6:42 PM
Hi there! I see you're having trouble with the "Talk to Assistant" button getting stuck at "connecting" 📞 While I don't have specific information about your particular setup, I can definitely help with common causes and troubleshooting steps for this issue. ## Potential Causes There are several reasons why the "Talk to Assistant" button might get stuck at connecting: 1. **Assistant Configuration Issues**: According to [documentation I found](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864
), this could be due to an incorrect assistant ID configuration on the phone number or a problem with the assistant request itself. 2. **Network Connectivity Problems**: [Information indicates](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333472116984778894
) that network-related issues might be causing the calls to not connect properly. 3. **Browser-Specific Issues**: The issue might be [specific to certain browsers](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339082811713257565
), particularly Opera which has been reported to have problems with this feature. 4. **Service Disruptions**: There might be a [temporary service disruption](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334203359367925760
) affecting the Voice AI functionality. ## Troubleshooting Steps Here are some steps you can try to resolve the issue: ### Basic Checks: - **Clear Browser Cache**: [Try clearing](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332376586413936711
) your browser's cache and cookies. - **Try Different Browser**: If possible, [test the feature](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332376586413936711
) in a different browser to see if the issue persists.
Vapi Support Bot
04/01/2025, 6:42 PM
- **Check Network Connection**: Ensure your [internet connection is stable](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334651376743092355
). ### Advanced Troubleshooting: - **Verify Assistant ID**: Make sure the [assistant ID is correctly configured](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864
) on your phone number. - **Check for Service Updates**: Monitor the [status page for updates](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334203359367925760
) on any service disruptions or API issues. - **Review Recent Changes**: If you've made any [recent changes to your setup](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334114042876264518
), review them to ensure nothing was modified that could affect the assistant's behavior. Is there any specific part of these troubleshooting steps you'd like me to elaborate on further? Sources: - [Discord Thread about Assistant ID Configuration](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864
) - [Discord Thread about Network Issues](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333472116984778894
) - [Discord Thread about Browser-Specific Issues](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339082811713257565
) - [Discord Thread about Service Disruptions](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334203359367925760
) - [Discord Thread about Clearing Cache](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332376586413936711
) - [Discord Thread about Internet Connection](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334651376743092355
) - [Discord Thread about Recent Changes](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334114042876264518
)
k
Kyle Brunker
04/01/2025, 8:36 PM
Could you share your assistant ID?
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Olive105
04/08/2025, 5:41 PM
655850be-0020-4d20-bcef-b273e93dd669 This is the assistant ID
k
Kyle Brunker
04/10/2025, 10:00 PM
Hey Olive, the issue has been fixed. Could you give it a try once more and let me know how it goes for you?
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