Logging issue
# supportv
Vladimir
04/02/2025, 5:12 AMwhen logging observe rolling image in the center of the screen. not able login.
https://cdn.discordapp.com/attachments/1356858709770371113/1356858710311571476/image.png?ex=67ee18a5&is=67ecc725&hm=7f096c2ff965ffa78452cfc1225fc7d2c37fa551c117103b4b8dc39d510f81f0&
Vladimir
04/02/2025, 5:12 AMtried in different browsers
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Vapi Support Bot
04/02/2025, 5:13 AMHi there! I see you're having trouble logging into the Vapi dashboard and are stuck with a loading spinner. Let me help you troubleshoot this issue! 👨💻
I can provide several troubleshooting steps that should help resolve this login issue with the persistent loading spinner you're experiencing on dashboard.vapi.ai.
## Basic Troubleshooting Steps
First, let's try some basic browser troubleshooting:
1. Check your internet connection - Ensure you have a stable internet connection [according to troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547).
2. Clear browser cache and cookies - This often resolves loading issues [as mentioned in support threads](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334199867073105920).
3. Disable browser extensions - Ad blockers or script blockers can interfere with the dashboard functionality [according to support documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283).
4. Try a different browser or incognito mode - This can help determine if it's a browser-specific issue [as suggested in troubleshooting guides](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547).
5. Update your browser - Make sure your browser is up to date with the latest version [according to support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547).
6. Refresh the page - Sometimes simply refreshing the page can resolve temporary loading issues [as mentioned in support threads](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336674769055252594).
## Potential Causes
This issue might be related to:
Vapi Support Bot
04/02/2025, 5:13 AM- Recent migrations in the Vapi platform [according to support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336727607533899786)
- Network connectivity problems [as documented in support threads](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1329235631855108128)
- Browser-related issues [according to troubleshooting guides](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336607973576933420)
If none of these steps resolve your issue, you can contact Vapi support at support@vapi.ai for further assistance [as recommended in support documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434).
Is there anything else you'd like to know about troubleshooting this login issue?
Sources:
- [Troubleshooting login issues on Vapi platform](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
- [What causes a persistent loading spinner on Vapi dashboard](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336607973576933420)
- [Troubleshooting loading issues on dashboard.vapi.ai](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334199867073105920)
- [Vapi platform stuck on loading screen during login](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336727607533899786)
- [Common login errors on Vapi platform](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283)
Vapi Support Bot
04/02/2025, 5:14 AMI see you've already tried different browsers - that's a good troubleshooting step! 👍 Since that didn't resolve the issue, let's focus on the other potential solutions.
Since you've already tried multiple browsers, I'd recommend focusing on these other troubleshooting steps:
1. Clear cache and cookies - This is often very effective for resolving loading issues [according to support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334199867073105920).
2. Try incognito/private mode - This disables all extensions automatically and uses a fresh session [as suggested in troubleshooting guides](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547).
3. Check for browser extensions - Particularly ad blockers or script blockers that might be interfering with the dashboard [according to support documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283).
4. Verify your internet connection - Try accessing other websites to ensure your connection is stable [as mentioned in troubleshooting guides](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547).
If you're still experiencing issues after trying these steps, it could be related to:
- Recent platform migrations at Vapi [according to support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336727607533899786)
- Authentication or authorization errors [as documented in support threads](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344625092050817098)
Would you be able to try clearing your cache and cookies, and let me know if that helps with the issue?
Sources:
- [Troubleshooting login issues on Vapi platform](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
Vapi Support Bot
04/02/2025, 5:14 AM- [What causes a persistent loading spinner on Vapi dashboard](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336607973576933420)
- [Common login errors on Vapi platform](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344625092050817098)
- [Vapi platform stuck on loading screen during login](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336727607533899786)
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Vladimir
04/02/2025, 8:21 AMdid it all, logged in from another device. still same issue
Vladimir
04/02/2025, 9:57 AMcan it be due to balance is negative on my account, but I can not update it once I can not log in
Vladimir
04/02/2025, 9:57 AM?
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Praveen
04/02/2025, 1:04 PMHey could you share your account email?
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Vladimir
04/02/2025, 1:09 PMvip.name.surname@gmail.com
Vladimir
04/03/2025, 4:44 AMfollow up
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Praveen
04/06/2025, 12:43 PMchecking if this is resolved/solved for you?
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Vladimir
04/22/2025, 2:26 PMnot solved yet
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Praveen
04/23/2025, 12:37 AMThis ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.
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