Sign in error
# support
a
Hi @User Team , I have been getting this error for all my three accounts, could you please sort this out? Thank you! Email address 1: techadmin@cleverize.ai Email address 2: techadmin-dev@cleverize.ai Email address 3: techadmin-test@cleverize.ai https://cdn.discordapp.com/attachments/1356900963478147102/1356900963700576337/image.png?ex=67ee3fff&is=67ecee7f&hm=3e2ccdb4412b2c7b3ae4a52bb029df61595351de9f9792ec2b788dfdbf4d2e2b&
v
Hi there! I see you're experiencing a "Sign In Failed" error with "Auth operation request denied" message across all three of your accounts. That's definitely frustrating! 🙁 I don't have specific information about your particular accounts, but I can help explain what might be causing this error and suggest some troubleshooting steps. ## Potential Causes This "Auth operation request denied" error could be happening due to several reasons: - **API Key Issues**: Incorrect, missing, revoked, or expired API keys, or API keys lacking necessary permissions - **Authentication Problems**: General authentication failures or incorrect credentials - **Account-Specific Issues**: Problems with your accounts, such as being blocked or having restrictions - **Network Configuration**: Firewall or proxy settings blocking requests or responses ## Troubleshooting Steps Here are some steps you can try to resolve this issue: 1. **Verify your credentials**: Double-check that you're using the correct email addresses and passwords 2. **Clear browser data**: Try clearing your cache and cookies, or use an incognito/private browsing window 3. **Try a different browser**: Sometimes browser-specific issues can cause authentication problems 4. **Check your network**: Ensure your network isn't blocking access to Vapi services ## Contact Support Since this is happening across all three of your accounts, it might indicate a more systemic issue that requires direct assistance from the Vapi team. I recommend contacting Vapi support directly: - Email: support@vapi.com - Include your organization ID (if you know it) and the email addresses you've shared - Provide details about the error and when it started occurring The support team typically responds within 24 hours and should be able to investigate what's happening with your specific accounts. Is there anything else you'd like to know about this error or other aspects of Vapi? Sources:
I've gone ahead and escalated your case to our technical support team for direct assistance. Since this error is affecting all three of your accounts simultaneously, it does appear to be a systemic issue that requires specialized attention. The support team will need to investigate the specific details of your accounts to determine what's causing the "Auth operation request denied" error. They'll be reaching out to you shortly via email to assist with resolving this issue. In the meantime, if you have any additional information about when this problem started or any changes that might have been made before the error began appearing, that would be helpful to include in your conversation with the support team. Thanks for your patience while we work to get this resolved for you! 👍
k
Hey Amir Nik, all of your accounts have been unblocked. Please give it a try and let me know.
a
Thanks @Shubham Bajaj . This account is blocked, can you please check that out. I think it's the third time it's happening. Email: techadmin@cleverize.ai Thank you for your support
k
Hey Amir you can try now. the account has been unblocked.
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