@Support.Voice-Agent I am trying to update all my assistants and every time I publish and it says assistant updated successfully yet if you go out of the assistant and back in the changes made are not there. Please help as calls are not transferring properly and I was told by you to update the prompts...

Hi there! 👋 I understand how frustrating it can be when your changes aren't saving properly. I can't see the specific prompts you were advised to update, but I can definitely help with the issue of published changes not saving and the related call transfer problems. Based on the information I've found, there are several common reasons why published changes to Vapi assistants might not be saving: 1. **UI Glitches**: There's a known bug in the Vapi UI where changes appear to be saved but aren't actually reflected after reloading. You might see a "Success: Your changes have been saved" message, but the changes don't persist [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336339138898694184). 2. **Clicking Away Before Publishing**: If you enter your changes and then click to a different menu before publishing, the changes might not save properly [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341692740454584331). 3. **Browser Caching Issues**: Sometimes browser caching can prevent changes from appearing even though they've been saved on the server side. Here are some troubleshooting steps you can try: 1. **Refresh the Page**: Try a hard refresh of your browser (Ctrl+Shift+R) to clear any cached data [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334552736133546076). 2. **Clear Cache and Cookies**: Clear your browser's cache and cookies completely and try again. 3. **API Workaround**: If the UI continues to give problems, you can use the API to update your assistant settings [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341692740454584331). 4. **Check Configuration**: Ensure that your assistant is properly configured and that you're publishing changes correctly by waiting for the success message before navigating away.

@kbmaine When we ask you to update your prompt, we eventually give you our suggestion. It's up to you how to proceed next. Regarding changes not updating in the dashboard, could you help me with the latest changes which you have done?, and The Assistant ID so I can check if they are being updated in the backend or not. And regarding the dashboard part, I'll ask the team to take a look at it.

@Shubham Bajaj This morning I tried to update the "response guidelines" to the following assitants: 78e85ea6-9591-4d09-bf8d-6c835f90591d efe2034a-0182-4d38-a8fd-088795503c03 352fed10-44a3-44d3-8519-d918985526a6 d9cdace9-04d5-485f-8420-d90683b2c5d6 10f580f8-5ee4-4d6e-b681-5643947cf639 c18bc3cd-2a8c-4ead-b13e-fc2b1d70b26e This is what I want as the new response guidelines: -Keep responses brief and focused on the customer's needs. -Ask one question at a time, but combine related questions where appropriate. -Answer only the specific question posed by the user. -Begin responses with direct answers, without introducing unnecessary additional information. -If unsure or data is unavailable, ask specific clarifying questions instead of a generic response. -Present time and date information in a clear, conversational format. -Use the customer's name throughout the conversation to personalize the interaction. -Never say the words 'triggering' 'function' nor 'tools' nor 'SMS' nor the name of any available functions. -Never explicitly state that the call is ending. -After resolving a specific topic or request, always ask if there’s anything else you can assist with. -After asking if there’s anything else you can assist with, if the user indicates they don’t need further assistance, trigger the 'endCall' function. -Next instruction is the most important: to send a text, trigger the function sendSMS with the parameter "topic" equals to the topic title -Never say the word 'SMS' -If the caller asks to speak with any specific role (person, human, someone, operator, manager, host, representative, team member...etc), immediately escalate by transferring the call using the transferCall function

Hey @kbmaine, apologies for the delay. I was out of office for a couple of days and couldn't reply earlier. You can now update your assistant safely using the dashboard. We have added new states that track the network and the local state, and even give you the button to forcefully update the assistant state when even after updates are not being reflected out.