unable to make a outbound call
# support
n
I need to make a outbound call, the problem is the time zone is wrong and I cannot set it(the system use Pacific time and I am HKT). Also I cannot make a call even I change my time to system time. Currently I am using the web UI only.
v
Hi Nick! 👋 Sorry to hear you're having trouble with outbound calls due to time zone issues. I wasn't able to find specific instructions for changing the time zone directly in the web UI. However, I can definitely help with some workarounds and troubleshooting steps! Based on the information I found, here are some approaches to resolve your time zone issue: 1. Set the time zone in your system prompt According to [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1325196797102260304), you can set the time zone in the system prompt using:
Copy code
{{"now" | date: "%b %d, %Y, %I:%M %p", "Asia/Hong_Kong"}}
This would specifically set it to Hong Kong Time (HKT). 2. Check your system settings [Documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336995626604564551) suggests ensuring your system's timezone settings are correctly configured, as this can affect how datetime values are displayed. 3. Other potential issues with outbound calls If the time zone fix doesn't resolve your issue, there could be other reasons for outbound call failures: - Vapi's free telephony numbers can only call US numbers and have a maximum of 10 outbound calls per day according to [this information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343965987070021763) - There might be geographic permissions issues in Twilio that need to be enabled - SIP configuration issues could be preventing the call from connecting Is there anything specific about the error you're seeing when trying to make an outbound call that I can help troubleshoot further? Sources: - [Discord Thread about Time Zone Configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1325196797102260304) - [Discord Thread about System Settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336995626604564551)
v
checking if this is resolved/solved for you?