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Infinite login/signup loading screen
# support
c
cjarraya
04/03/2025, 5:53 AM
I tried creating an account with Google signup, and now it's just infinitely loading in the VAPI dashboard. I can see the little VAPI question widget on the bottom right, but its just a loading circle in the middle otherwise. I have tried clearing all of my browser cache, cookies, etc, have switched browsers entirely, and nothing seems to work.
https://cdn.discordapp.com/attachments/1357231542023360512/1357231601318363236/CleanShot_2025-04-03_at_01.53.422x.png?ex=67ef73ed&is=67ee226d&hm=2e655a3b5f1550a8856585c891ee36923b63b6b80282a46738b61b9bfe133ebf&
v
Vapi Support Bot
04/03/2025, 5:55 AM
Hi there! Sorry to hear you're experiencing the infinite loading issue with the VAPI dashboard after Google signup. I can definitely help you troubleshoot this issue! While I don't have information about the specific cause of your Google signup-related infinite loading problem, I can provide several troubleshooting steps that have helped others with similar dashboard loading issues. Here are some troubleshooting steps you can try: 1.
Check your internet connection
to ensure it's stable and working properly [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547
). 2.
Clear your browser cache and cookies
, then try logging in again. This is one of the most common fixes for dashboard loading issues [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547
). 3.
Disable browser extensions
, especially ad blockers or script blockers, as they can sometimes interfere with the dashboard functionality [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547
). 4.
Try a different browser or incognito window
to see if the issue persists. This can help determine if it's browser-specific [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547
). 5.
Make sure your browser is up to date
with the latest version [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283
). 6. If you're comfortable with advanced settings,
check your browser's developer console
for any errors that might provide clues to the problem [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283
). 7.
Try accessing from another user account
on your computer if available [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283
).
Vapi Support Bot
04/03/2025, 5:55 AM
If none of these steps resolve the issue, would you like me to provide additional troubleshooting options or information about contacting VAPI support? Sources: - [Discord Thread about VAPI dashboard infinite loading](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547
) - [Discord Thread about VAPI dashboard troubleshooting](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283
)
c
cjarraya
04/03/2025, 10:53 PM
@User
I would love to test VAPI out for my company's use cases, but I straight up cannot get to the dashboard. Please help
s
Sahil
04/06/2025, 9:20 AM
checking if this is resolved/solved for you?
s
shaubie.
05/13/2025, 10:06 PM
how did yall resolve this?
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