Hey folks - I'm attempting to build a customer support agent. There are 3 primary parts to the call: 1. Identify the customer's issues 2. Identify which file / reference guide from the knowledge base is most relevant (pick only one) 3. Read the troubleshooting steps one-by-one I have #1-2 working, but when it gets to #3, the voice agent isn't following the troubleshooting steps from the specific reference guide in its knowledge base. Any guidance? Thank you in advance🙇🏻