Calls routed to vapi are showing up as no answer
# support
h
I have a twilio number attached to vapi, some calls show up as no answer in the twilio logs, is there a way to check these failed calls in vapi?
v
Hi there! 👋 I don't have specific information about a dedicated feature in Vapi to check failed calls that show up as "no answer" in Twilio logs. However, I can help you with how to access Vapi call logs and troubleshoot these issues. To check call logs in Vapi: 1. Go to the Vapi Dashboard 2. Navigate to the left side of the dashboard and look for "logs > calls" 3. The URL is https://dashboard.vapi.ai/calls According to the [Vapi documentation](https://dashboard.vapi.ai/calls), each call has a unique call ID that you can use to investigate issues. If some calls aren't showing up in Vapi logs but appear as "no answer" in Twilio, there are several things to check: 1. Check Twilio webhook settings to ensure they correctly point to Vapi's server. A common issue is webhooks pointing to the wrong destination instead of Vapi. 2. Verify Twilio configuration including geographic permissions and number verification (especially important if using a free Twilio account). 3. Look for specific error messages in both Vapi and Twilio logs such as "sip-gateway-failed-to-connect-call" or "Waited 300s But Transport Never Connected" which can indicate connection issues. 4. Check SIP configuration if you're using SIP for call routing. 5. Examine voicemail detection settings as they can sometimes interfere with call routing. For calls showing as "no answer" in Twilio but not appearing in Vapi logs, you might need to cross-reference the Twilio call ID with your Vapi logs to see if there's any record of the call attempt. Is there any specific error message you're seeing in your Twilio logs that I can help troubleshoot further? Sources: - [How to access call logs in Vapi](https://dashboard.vapi.ai/calls) - [How to troubleshoot calls showing as 'no answer' in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343208312249913397)
- [How to check failed calls in Vapi that originate from a Twilio number?](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334225751326720031)
k
Thank you for reaching out to us. We've received your message and will get back to you as soon as possible.
Hi, checking if this is resolved/solved for you?