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# support
m
Misha
04/03/2025, 4:27 PM
I update assistant with new script, but after page reload it does not save the script.
v
Vapi Support Bot
04/03/2025, 4:29 PM
Hi there! I understand how frustrating it can be when your assistant script updates aren't being saved properly after a page reload. I can't determine the exact cause of your specific issue without more details, but I can definitely help with some troubleshooting steps based on similar issues other users have experienced. According to the information I found, this is actually a known issue in Vapi where changes to assistant scripts sometimes don't persist after a page reload. Several users have reported that even after receiving a "success" message, their updates are lost when the page is reloaded [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334661059298066514
). Here are some troubleshooting steps you can try: 1.
Try a hard reset of your browser
(Ctrl+Shift+R) which has helped some users [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334944779850485790
) 2.
Clear your browser cache and cookies
as sometimes cached data can interfere with saving updates [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333836884685754480
) 3.
Check your API key
- having an incorrect API key has caused saving issues for some users [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336722356856426586
) 4.
Verify your API request format
if you're updating via API: - Make sure field names are correct - Ensure no null values in your request payload - Confirm you're using the correct endpoint and HTTP method [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238
) 5.
Try using a webhook
to respond - one user found that using a webhook resulted in the correct script being used [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334661059298066514
)
Vapi Support Bot
04/03/2025, 4:29 PM
It's also worth noting that Vapi doesn't have version history, so it's a good practice to document your settings before updating [(source)](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334944779850485790
). Is there any additional information you can share about how you're updating the script or any error messages you're seeing? This might help narrow down the specific issue you're facing. Sources: - [Discord thread about script saving issues](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334661059298066514
) - [Discord thread about hard reset solution](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334944779850485790
) - [Discord thread about browser cache issues](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333836884685754480
) - [Discord thread about API key issues](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336722356856426586
) - [Discord thread about API request format](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238
)
k
Kyle Brunker
04/06/2025, 9:10 AM
checking if this is resolved/solved for you?
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