Problem with Voicebot
# support
m
I can't upgrade the bot, when I change the language or e.g. prompt nothing happens. When I talk it starts speaking to me in a different language. I've had this for 3 days and I can't do anything about it
v
Hi there! I understand how frustrating it can be when your Voicebot isn't working as expected 😓 I'm unable to see your specific bot configuration or what exact language settings you're using. However, I can definitely help with troubleshooting steps for the issues you're experiencing with language changes and prompts not taking effect. Here are some steps you can try to resolve your Voicebot issues: ### 1. Check Voice Configuration Make sure your voice configuration is correctly set up. According to [Vapi's multilingual documentation](https://docs.vapi.ai/customization/multilingual), language selection is now handled directly through voice provider selection:
Copy code
json
{
  "voice": {
    "provider": "azure",
    "voiceId": "es-ES-ElviraNeural"
  }
}
### 2. Verify Voice Model and Transcriber Settings Ensure that both your voice model and transcriber language settings are correctly configured and compatible. For example, if your transcriber is set to one language but your voice model is set to another, this could cause issues. ### 3. Check API Keys and Access Permissions Double-check that your API keys and access permissions are correct and haven't expired or been revoked. ### 4. Review Recent Changes Look for any recent code or settings changes that might have inadvertently affected your bot's behavior. ### 5. Clear Cache and Try Different Browser Sometimes clearing your browser's cache and cookies can resolve unexpected behavior. You might also try using a different browser to see if the issue persists. ### 6. Check for Caching Issues Try changing the first message to avoid potential caching issues with voice providers like 11labs. ### 7. Test in a Different Environment If possible, test your bot in a different environment to rule out any device-specific or network-related issues. ### 8. Review Dynamic Variables in Prompts
If you're using dynamic variables in your prompts, double-check that they're correctly named and that the syntax matches the documentation. ### 9. Check for Voice Changes During Calls In some cases, the voice agent might change its voice during a call, which could indicate a configuration issue. Is there any specific part of these troubleshooting steps you'd like me to explain in more detail? Source: - [Vapi's multilingual documentation](https://docs.vapi.ai/customization/multilingual)
p
VAPI devs are on it, its a bug
k
you know how soon it will be fixed are we talking like a hour, or a day?
p
no one can tell atm
m
Ok, great
k
checking if this is resolved/solved for you?
m
Yes