Trying to recreate account issue
# supporto
Oliver
04/04/2025, 12:29 PMI had some issues with my Google Workspace account so deleted my connected Vapi account. I have since tried to recreate the Vapi account using Sign In with Google (I don't care about the old data, I expect this will be gone), however I end up getting stuck on an infinite loading screen.
v
Vapi Support Bot
04/04/2025, 12:30 PMHi there! Sorry to hear you're experiencing issues with recreating your Vapi account 😕
I'm unable to determine the exact cause of your infinite loading screen issue, but I can definitely help with some troubleshooting steps that have worked for others experiencing similar problems.
Here are some troubleshooting steps you can try:
## Browser-related fixes:
* Clear your browser cache and cookies - This often resolves unexpected behaviors with web applications [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
* Try a different browser or incognito window - Some users have reported that Vapi doesn't work well on certain browsers [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
* Disable browser extensions - Ad blockers and script blockers can sometimes interfere with the sign-in process [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
* Update your browser - Make sure you're using the latest version [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
## Connection and system checks:
* Check your internet connection - Ensure you have a stable connection [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
* Refresh the page - Sometimes a simple refresh can resolve loading issues [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334203359367925760)
Vapi Support Bot
04/04/2025, 12:30 PMIt's worth noting that other users have reported similar issues with infinite loading screens when using Sign In with Google, so you're not alone in experiencing this problem. According to information I found, one user stated, "Initially I had no luck signing up. I tried to do it via google and email address - neither of them worked...I just get a loading screen and back to login form" [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339014835383304202).
If none of these steps resolve your issue, it might be a technical issue on Vapi's backend that needs to be addressed by their team.
Is there anything else I can help you with or clarify about these troubleshooting steps?
Sources:
- [Discord Thread about Login Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
- [Discord Thread about Account Creation Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339014835383304202)
- [Discord Thread about Loading Screen Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334203359367925760)
o
Oliver
04/04/2025, 1:09 PMHappy for the old account to be entirely deleted. Don't need to restore any data. Would just like to be able to sign up with the new account
k
Kyle
04/06/2025, 9:04 AMHey Oliver, can you share your email address?
o
Oliver
04/07/2025, 9:35 AMoliver@fantailautomation.com.au
k
Kyle
04/08/2025, 9:39 PMHey Oliver, your account has been deleted, and now you can create a new account using this same email address.