I’m using a custom voice clone in ElevenLabs. I’ve added my elevenlabs API key to VAPI, and while the concurrent call limit in VAPI is set to 10 (and can be increased for a fee), my ElevenLabs plan also limits concurrent usage to 10. In this case, will the concurrent call limit remain at 10, or can VAPI increase this limit using a different method?

Thanks for your question about concurrent call limits between VAPI and ElevenLabs! I've looked into this for you, but I need to get some more specific information from our technical team. While I found that VAPI's default concurrency limit is 10 simultaneous calls and can be increased by purchasing additional concurrent lines through the dashboard, I couldn't find definitive information about how this interacts with ElevenLabs' own concurrent usage limits. Since you're using your own ElevenLabs API key with VAPI, this is an important technical integration question that requires specialized knowledge. I've escalated your query to our support team who can provide you with the exact answer about whether VAPI can increase the limit beyond ElevenLabs' restrictions or if there are any workarounds available. Someone from our team will get back to you shortly with more information! 😊

11labs and VAPI concurrencies are separate.

checking if this is resolved/solved for you?