When i try to log into https://dashboard.vapi.ai/?_gl=1*1t29c0g*_gcl_au*MTYyMDYwMzQwNi4xNzQxNjk1NTMwLjgzMDQ2NDUyMC4xNzQzNzY0NzYwLjE3NDM3NjQ3NTk. I can’t get in. I even tried to email support and my email got kicked back. It’s almost as if my email is blocked from the system. And I called my phone numbers to test them and I’m getting notified that the phone numbers are out and not in service but they are in service on Twilio

Hi there! 👋 I'm sorry to hear you're experiencing these issues with Vapi. I can't determine the exact cause of your specific login issues or why your email was blocked, but I can definitely help with troubleshooting steps for all three problems you're facing. ## Dashboard Login Issues Here are some troubleshooting steps for the login issues: 1. **Try basic browser troubleshooting**: - Clear your browser's cache and cookies - Disable browser extensions, especially ad blockers - Try using a different browser or incognito window - Ensure your browser is up to date - Check that you have a stable internet connection 2. **Check for platform issues**: - There might be a temporary glitch or service outage on Vapi's end - The issue could be specific to your organization's Vapi setup According to the [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547), some users have experienced similar login issues that resolved automatically after some time. ## Email Support Issues For your email being blocked, this could be due to: - **Cloudflare Email Protection**: Vapi's website uses Cloudflare to protect email addresses from malicious bots. If you don't have JavaScript enabled, this might cause issues with email delivery. - You can try alternative support channels: - Support ticket (if you can access your account) - Live chat on the Vapi website - Phone support ## Phone Number "Out of Service" Issues For your phone numbers showing as "out and not in service" in Vapi while active in Twilio: 1. **Check Twilio webhook configuration**: - Ensure the webhook URL in Twilio is correctly pointing to the Vapi endpoint (typically

https://api.vapi.ai/twilio/inbound_call

) - A user with a similar issue [resolved it by switching the webhook setting back to webhook](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343208312249913397)

This is for account: admin@astrumsator.onmicrosoft.com

Thank you for reaching out to us. We've received your message and will get back to you as soon as possible.

This is not resolved. Only seeing this when I login https://cdn.discordapp.com/attachments/1358069219463401613/1358434763609735208/IMG_6752.png?ex=67f3d476&is=67f282f6&hm=06ab84378649990d7748087adc6d1fc40a4bb80e628ba9ed289b733b051574ca&

Hey Gabe, your account has been blocked by the team because of suspicious activity detected under spam calling protection plan.

We have an active twilio account in good standing. Can I appeal that decision?

Can you write in detail which account you want to use for inbound agents only? It's a thoroughly decided decision by our team, so a detailed answer will help me push your request forward.