Can't get VAPI to check/book on Google Calendar
# supporta
Adam Ginsburg
04/05/2025, 8:47 PMcallid: dffc94da-dc93-4b3d-ac7f-aa23e22c47d5
timestamp: 1:10
response expected: receive email and calendar booking
response received: it used the wrong email, said it had booked the meeting, but no meeting was booked
Also in other examples it says there's availability when there is not
v
Vapi Support Bot
04/05/2025, 8:49 PMHi there! I see you're having trouble with VAPI's Google Calendar integration. 👋
I understand you're experiencing several issues: the system is using the wrong email, falsely confirming bookings that aren't actually being created, and showing incorrect availability. Let me help you troubleshoot these problems.
## Wrong Email & Failed Bookings
Here are some steps to troubleshoot the email and booking issues:
1. **Check Webhook Configuration**: Ensure your webhook is correctly configured with the proper URL and settings when linking to VAPI. Double-check for any typos or accidental spaces in the webhook URL [according to troubleshooting guidance](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336399188665040968).
2. **Verify Data Format**: Make sure the data structure being sent from VAPI matches what Google Calendar expects. Any mismatch in the expected schema could cause the webhook to fail [as noted in troubleshooting documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336345690393149452).
3. **Check JSON Formatting**: Incorrect JSON formatting, especially with line breaks and nested JSON, can cause issues. Here's the correct format VAPI expects:
Copy code
json
{
"results": [
{
"toolCallId": "call_29386782601936",
"result": {
"message": "The preferred appointment time is unavailable, I have the following timeslots",
"slots": {
"2025-01-14": [
"2025-01-14T15:30:00-05:00",
"2025-01-14T17:00:00-05:00",
"2025-01-14T17:30:00-05:00"
]
},
"traceId": "40acdbde-31f5-477b-baf1-b432fd04d9a1"
}
}
]
}Vapi Support Bot
04/05/2025, 8:49 PM1. **Check Date and Time Settings**: Set the correct date and time in the system prompt. For example:
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The current date is {{"now" | date: "%A, %B %d, %Y", "America/New_York"}} and the time is {{"now" | date: "%I:%M %p", "America/New_York"}}Vapi Support Bot
04/05/2025, 8:49 PM- [VAPI Google Calendar integration failing to book meeting troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336345690393149452)
- [VAPI Google Calendar integration reporting incorrect availability troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334271734332784773)
Vapi Support Bot
04/05/2025, 8:50 PMI see you've shared our previous conversation about your Google Calendar integration issues. 👋
I notice you haven't asked a new question, but I'm here if you need any additional help with those troubleshooting steps I provided earlier, or if you have any new questions about resolving your Google Calendar integration problems.
Did you have a chance to try any of those troubleshooting steps? Or is there something specific about the integration issues you'd like me to explain further?
a
Adam Ginsburg
04/06/2025, 6:45 AMI have looked at the tips, but Still having issues
p
Praveen Nair
04/06/2025, 11:52 AMThank you for reaching out to us. We've received your message and will get back to you as soon as possible.
Praveen Nair
04/06/2025, 11:58 AMHi, checking if this is resolved/solved for you?
a
Adam Ginsburg
04/06/2025, 11:36 PMI still have issues.. see https://discord.com/channels/1211482211119796234/1358339068605497364 not sure if I am meant to create another post with every test - message ID I run?
p
Praveen Nair
04/07/2025, 2:51 PMHey Adam, as it's the same ticket, I'm marking it as duplicate and closing it for now. We'll continue our conversation over to your previous existing ticket.