Hi, I recently created a new account and I'm not able to log in. Whenever I try to log in, the screen just keeps on loading but nothing happens.

Hi there! 👋 Sorry to hear you're having trouble logging in with your new account. I'm unable to determine the exact cause of your specific login issue, but I can definitely help with some troubleshooting steps that have worked for others experiencing similar loading screen problems during login. Here are some troubleshooting steps you can try: 1. Check your internet connection to ensure it's stable and working properly. 2. Clear your browser's cache and cookies - this often resolves loading issues according to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547). 3. Disable browser extensions - especially ad blockers or script blockers, as these can sometimes interfere with the login functionality. 4. Try a different browser or incognito window - this can help determine if it's a browser-specific issue. 5. Make sure your browser is updated to the latest version. 6. Simply refresh the page - sometimes the loading issue can be temporary. If you've tried these steps and are still experiencing issues, other users have reported similar problems with newly created accounts. According to [user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337776480176046161), some users couldn't sign in using email on newly created accounts, while others encountered loading screens after signup. If none of these steps work, I'd recommend contacting Vapi support. When reaching out, it's helpful to provide: - A clear description of the issue - Screenshots or a recording of the problem (a Loom video is often requested) - Details of the troubleshooting steps you've already tried Is there anything else you'd like me to help with regarding this login issue? Sources: - [Discord troubleshooting thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)

Have you tried out this steps @Ghost

Yeah it still doesn't work. I have updated my browser, cleared cache and cookies and tried incognito window as well.

Please what browser do you use?

I'm using Chrome

Try using Firefox, also share screenshot of the error message you are experiencing when trying to login!

There's no error. It just keeps on buffering like this https://cdn.discordapp.com/attachments/1358329493407793252/1358345126031917076/Screenshot_2025-04-06_130416.png?ex=67f380fa&is=67f22f7a&hm=a0c4eec180047b89f3ef1f8743d3ea736ced6fbd562bede530e54c71b301f093&

Hey Ghost, could you share your account email ID?

vivek@celeratech.net

Thanks for providing your email Shubham Bajaj will have this checked and will get back to you

Okay thanks

Hey, I see that your org is deleted. Did you try to remove something from your account or anything?

No. I deleted a totally different account and then created a new one using the email I provided in this chat

Hi,  The deletion you made caused the entire organization to be removed, which resulted in a misconfiguration. I can fully delete the account on my end, allowing you to set up a new one from scratch.  Let me know how you'd like to proceed.

Sure. Let's try it.

Try again.