Hi there! 👋 I can't confirm if others are experiencing this exact issue right now, but I can definitely help with your problem regarding missing call recordings and transcripts. Based on the information I've found, this is a known issue that other users have experienced. Here are some potential causes and troubleshooting steps: ## Potential Causes 1. Recording Configuration Issues - The

recordingEnabled

parameter might not be set to

true

for your calls - If

hipaaEnabled

is set to True, recordings won't be stored - In

transportConfigurations

,

"record"

might not be set to

true

2. Call Connection Problems - If the call failed to connect properly, no recording or transcript would be generated - Error messages like "Call Waited 300s But Transport Never Connected" indicate connection failures 3. Transcription Service Issues - Problems with the transcriber service can prevent transcripts from being generated - Weak voice recordings can cause transcription failures 4. Storage Issues - Problems with AWS S3 bucket permissions or Azure Blob Storage configurations 5. Dashboard Bugs - There have been reported bugs in the dashboard that prevent recordings and transcripts from displaying correctly ## Troubleshooting Steps 1. Check Recording Settings - Verify that

recordingEnabled

is set to

true

in your call configuration - Ensure that

hipaaEnabled

is set to

false

2. Try API Access - You can try accessing the recording and transcript via the API using the GET /call/:id endpoint 3. Check Call Logs - Look for any error messages in the call logs that might indicate why the connection failed 4. Make a Test Call - Try making another call to see if the issue persists Would you like me to provide more specific troubleshooting steps for any of these potential causes? Sources:

Hey, can you share the call ID so I can take a look?