Can we please urgently look into these calls asap? I am deploying end of today and after first message, the call response is immediately pushed to voicemail. Its happening to all my calls. call ID: ab4db379-7967-4f5c-97e8-47e11b61a2f9, a9e1d765-a886-4aa6-b767-2d1ff51efa52, 47235420-4939-4482-8e72-873e6632797f, c4fc71c8-7cf9-417f-b881-dd66ba1aab61

Hi there! I understand you're facing an urgent issue with calls being pushed to voicemail after the first message. This is definitely something we need to address quickly before your deployment. Unfortunately, I can't examine the specific logs for your call IDs directly, but I can help you troubleshoot this issue and provide some potential solutions. Here are some potential reasons why your calls might be immediately going to voicemail: ## Configuration Issues According to the [troubleshooting documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333472116984778894), this could be happening due to: - Incorrect incoming assistant configuration - SIP URI settings issues - Network problems - Voicemail settings picking up calls too quickly - High call volume directing calls to voicemail ## Voicemail Detection Timing Issues The most common cause is related to voicemail detection timing parameters: 1. **Increase `machineDetectionTimeout`**: Set this to 30 seconds for more reliable detection as [recommended in documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342555558984814653). 2. **Adjust speech thresholds**: The

machineDetectionSpeechThreshold

and

machineDetectionSpeechEndThreshold

might need adjustment to correctly detect when machine greeting has finished. 3. **Increase silence timeout**: Try increasing the

machineDetectionSilenceTimeout

to accommodate longer silences in voicemails. Here's a recommended configuration:

json
{
  "provider": "twilio",
  "enabled": true,
  "machineDetectionTimeout": 30,
  "machineDetectionSpeechThreshold": 2400,
  "machineDetectionSpeechEndThreshold": 1000,
  "machineDetectionSilenceTimeout": 3000,
  "voicemailDetectionTypes": ["machine_end_beep", "machine_end_silence", "machine_end_other"]
}

## Call Flow Adjustments

I am trigerring call using http (make.com). Twilio is set as voicemail detection.

Message marked as helpful by @ivy! 🎉

Hello @ivy was it helpful?

Hi @Kings_big💫 yes it works now

Marking this ticket as Solved ✅