Not sure if this is the right channel for this or if there's a sales channel somewhere. I'm new to Vapi and I'd like to ask if I can buy minutes instead of being charged per call?

Hi there! 👋 I don't have specific information about a dedicated sales channel at Vapi, but I can definitely help with your question about buying minutes versus per-call charging! Vapi uses a credit-based billing system rather than a traditional "buy minutes" option. According to the [billing information](https://docs.vapi.ai/billing/billing-faq), credits serve as the platform's currency where 1 credit equals $1 USD, and every billable action requires credits. For calls, Vapi charges a platform fee of $0.05 per minute (prorated per second), plus additional costs like: - Transport costs (telephony costs for inbound/outbound calls) - Provider costs for speech-to-text, LLM, and text-to-speech services If you're looking for alternatives to per-call charging, you might want to consider: 1. **Top-Up Payment System**: Vapi offers a [top-up payment system](https://docs.vapi.ai/changelog/2024/10/10) that allows you to switch to credit-based billing, reserve more concurrent calls, and scale infinitely. 2. **Enterprise Plans**: For high-volume users, Vapi offers [Enterprise plans](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336232411096285264) that may provide cost advantages based on your specific needs. You can also reach out to Vapi support through email, support ticket, or live chat for more specific information about billing options that might better suit your needs. Is there anything else you'd like to know about Vapi's billing system? Sources: - [Billing FAQ](https://docs.vapi.ai/billing/billing-faq) - [Changelog 2024/10/10](https://docs.vapi.ai/changelog/2024/10/10) - [Discord Thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336232411096285264)

Hey Shaneng, the billing works for minutes consumed per call. You can buy credits, not minutes. Share your org ID, and I'll check if we can convert your account to pay-as-you-go. Then you can buy credits and continue using VAPI services.

Thanks for the info!

Marking this ticket as Solved ✅