@Shubham Bajaj spoke to Cartesia team, they said this voice ID doesn't exist in their DB:

156f1b8d2-335b-4950-9cb3-a2d33befec77

but I am using it via Vapi (says its from Cartesia)

Hi there! 👋 I see you're experiencing an issue with a voice ID that Vapi claims is from Cartesia, but Cartesia confirms doesn't exist in their database. Based on the information I have, there are a few potential reasons for this discrepancy: 1. **Private Account Voice IDs**: This voice ID might be associated with a private account and not publicly available in Cartesia's database. According to [information I found](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336231378844516373), some voices are associated with private accounts and cannot be shared publicly. 2. **Internal Mapping**: Vapi might be using its own internal mapping or cache of voice IDs instead of directly validating against Cartesia's database in real-time, which could lead to discrepancies like this. Here are some troubleshooting steps you can try: 1. **Verify the Voice ID**: Double-check that you're using the correct voice ID without any extra spaces or characters. 2. **Check VAPI Agent Configuration**: Verify that your VAPI agent is correctly configured with the right credentials and settings. 3. **Sync the Voice**: Try syncing your voice with the provider again through the Vapi dashboard. 4. **Try an Alternative Voice**: If the issue persists, consider using a different voice ID as a workaround. 5. **Check VAPI Logs**: Look for any error messages or warnings in your organization's VAPI logs that might indicate what the issue is. Is there anything else you'd like to know about this issue or any other questions I can help with? Sources: - [Discord Thread about Voice ID Discrepancies](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336231378844516373) - [Discord Thread about Voice ID Validation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333785780447084554)

looking into it.

Not sure what else I can add here Shubham... I added the voice. You guys say it exists in Cartesia, but the Cartesia team says it no longer exists in their database. https://cdn.discordapp.com/attachments/1358864587214295141/1359592954083414106/Screenshot_2025-04-09_at_11.16.43_AM.png?ex=67f80b1c&is=67f6b99c&hm=e1b768343cf7e2c6815e084b5c05802f2c80eb1a00d1ea9239985fd3fbddf794&

I looked into our Voice DB. This ID has been removed. Can you please try using some other Voice ID instead?

I will Shubham. Thank you.

Marking this ticket as Solved ✅