VAPI sales support
# supportd
dannybhoy
04/08/2025, 9:47 AMHey team, i sent an email to sales but they say 72hrs turnaround...any way to schedule a call faster. Lots of questions around scalability and functionality for a global client
v
Vapi Support Bot
04/08/2025, 9:49 AMHi there! 👋
I understand you're looking to connect with VAPI sales support faster than the 72-hour email turnaround time. While I can't guarantee a faster scheduling process specifically with sales, I can definitely suggest some alternative contact methods that might help you get a quicker response!
Here are several ways you might be able to reach VAPI support more quickly:
1. **Phone Support**: Try calling their support number at +16054440129 for more immediate assistance [(Discord thread)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1326262542858850445).
2. **Live Chat**: Check the VAPI website for a live chat feature, which could provide immediate assistance [(Discord thread)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336467285598142556).
3. **Tag the Vapi Team**: In relevant communication channels like Discord, tagging "@Vapi Team" might help get their attention faster [(Discord thread)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332133296347549797).
4. **Support Portal**: Submit a support ticket through their official portal, making sure to mention your urgent need for information about a global client [(Discord thread)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336467285598142556).
5. **Discord Community**: Join their active developer community on Discord for real-time collaboration [(VAPI Support Docs)](https://docs.vapi.ai/support).
Regarding your questions about scalability and functionality for global clients, I found some helpful information:
- **Global Network**: VAPI operates a global network with servers in various regions, including Europe, to ensure low latency [(Discord thread)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434).
Vapi Support Bot
04/08/2025, 9:49 AM- **Concurrent Calls**: The Enterprise plan can scale up to millions of calls with reserved GPUs on their Enterprise cluster [(Discord thread)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1317475563220504596).
- **Multilingual Support**: VAPI offers multilingual capabilities [(VAPI Docs)](https://docs.vapi.ai/resources).
- **On-Premise Deployment**: For data privacy and compliance, VAPI offers on-premise deployment options where your data stays in your cloud [(VAPI On-Prem Docs)](https://docs.vapi.ai/enterprise/onprem).
- **Enterprise Features**: Enterprise plans include unlimited concurrency, higher rate limits, reserved capacity, and 24/7 dedicated support [(VAPI Enterprise Docs)](https://docs.vapi.ai/enterprise).
Is there anything specific about VAPI's global capabilities you'd like me to elaborate on?
Sources:
- [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1326262542858850445)
- [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336467285598142556)
- [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332133296347549797)
- [VAPI Support Docs](https://docs.vapi.ai/support)
- [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434)
- [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1317475563220504596)
- [VAPI Docs](https://docs.vapi.ai/resources)
- [VAPI On-Prem Docs](https://docs.vapi.ai/enterprise/onprem)
- [VAPI Enterprise Docs](https://docs.vapi.ai/enterprise)
Vapi Support Bot
04/08/2025, 9:49 AMHi there! 👋
I see you've shared the conversation you had about expediting a call with VAPI sales support. It looks like you already received a response with several alternative contact methods that might help you get a quicker response than the 72-hour email turnaround time.
The response provided several options including:
- Phone support at +16054440129
- Live chat on the VAPI website
- Tagging "@Vapi Team" in Discord channels
- Submitting a support ticket through their official portal
- Joining their Discord community
It also included information about VAPI's global capabilities, including their global network with servers in various regions to ensure low latency.
Is there something specific about these suggestions that you'd like me to clarify or expand on? Or do you have any other questions about VAPI's services?
Vapi Support Bot
04/08/2025, 9:50 AMHi there! 👋
I'm happy to help with any questions you might have about the suggestions provided or VAPI's services!
The contact methods I shared earlier (phone support, live chat, Discord community, etc.) are all viable options to try reaching VAPI support faster than the standard 72-hour email response time. If you've tried any of these methods already and need additional suggestions, or if you have specific questions about how to use any of these channels effectively, I'd be glad to elaborate.
Regarding VAPI's global capabilities, I can provide more details on any specific aspect you're interested in - whether it's about their server locations, multilingual support, on-premise deployment options, or enterprise features for handling high volumes of concurrent calls.
Is there a particular area of VAPI's global functionality that would be most relevant for your client's needs? 🌎
s
Sahil
04/08/2025, 4:09 PMsend me you email address in DM will try to get the response asap.
s
Shubham Bajaj
04/08/2025, 7:41 PMMarking this ticket as Solved ✅