> We are receiving multiple webhooks for the same call, even though we have only enabled a single webhook on the server side — specifically the "End of Call Report" webhook. However, we are also receiving additional status update webhooks, which we have not configured. > > This is impacting our post-call flow and causing inconsistencies. Please suggest. Use case - Want to track answered and unanswered calls separately. https://cdn.discordapp.com/attachments/1359149337925386360/1359149338223444018/Screenshot_2025-04-08_at_6.22.20_PM.png?ex=67f66df6&is=67f51c76&hm=a3d3a6763d9a1628e8445fca03cbb4648d066a84b0b0c8e104386082ec57fe1f&

Hi there! 👋 I understand you're having issues with receiving multiple webhooks for the same call, even though you've only enabled the "End of Call Report" webhook. I can't see your specific configuration details to diagnose exactly why this is happening in your case, but I can definitely help with some potential causes and solutions for the unwanted webhooks, as well as how to track answered and unanswered calls separately. ## Why You Might Be Receiving Multiple Webhooks There are several possible reasons for receiving multiple webhooks: 1. **URL Precedence**: According to the [Vapi documentation](https://docs.vapi.ai/api-reference/assistants/update), webhook URLs follow a specific order of precedence: - assistant.server.url - phoneNumber.serverUrl - org.serverUrl You might have URLs configured at multiple levels. 2. **Application-Level vs. Account-Level Settings**: You might have settings at both the application and account levels with different configurations. 3. **Multiple Applications**: If you have multiple applications within your Vapi account, each might have its own webhook settings. 4. **Concurrency Issues**: Vapi might be experiencing concurrency errors that lead to duplicate webhook triggers. ## How to Resolve Unwanted Status Update Webhooks To prevent receiving unwanted status update webhooks: 1. **Check Webhook Configuration**: Review your webhook configuration in the Vapi Dashboard to ensure only the desired webhooks are enabled. 2. **Remove Unwanted Server Messages**: You can remove specific server messages through the Vapi Dashboard: - Go to the Vapi Dashboard - Click on Assistants in the NavBar - Select your Assistant - Go to the Advanced Tab - Scroll down to the server messages section and deselect any unwanted server messages 3. **Review Event-Specific URLs**: Check if you have different URLs set for different events and ensure they're configured correctly.

Ok

Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!