My agent in my squad keeps saying "transferring the call"

Hi there! 👋 I see you're having an issue with silent transfers in your squad. I don't have specific details about your current setup, but I can definitely help troubleshoot why your agent is announcing "transferring the call" when it should be performing a silent transfer. According to the [Vapi documentation on silent transfers](https://docs.vapi.ai/squads/silent-transfers), silent transfers are designed to keep the call experience uninterrupted, so the user doesn't know multiple assistants are involved. When working correctly, the call should move seamlessly from one AI assistant to another without any transfer announcement. Here are some potential reasons why your agent might be announcing the transfer: ## Configuration Issues 1. **Destination Assistant Configuration**: Make sure the destination assistant's

firstMessage

is set to an empty string and the

firstMessageMode

is set to

assistant-speaks-first-with-model-generated-message

as mentioned in the [silent transfers documentation](https://docs.vapi.ai/squads/silent-transfers). 2. **Transfer Tool Configuration**: When using the

transferTool

object, ensure the

message

parameter is set to an empty string:

javascript
const transferTool = {
  type: 'transferCall',
  destinations: [{
    type: 'assistant',
    assistantName: 'Squad Member 2',
    transferMode: 'rolling-history',
    message: '' // Silent transfer
  }]
};

3. **Request Start Message**: According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334191012620402730), adding the request start message inside your tool could be causing the "transferring call to..." message. 4. **Check `assistantOverrides`**: Ensure that

assistantOverrides

are set correctly when using the

transferCall

tool.

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

going to rerun now

Hey, can you share a call ID with HIPAA disabled so that I can look into the transcript, call logs, etc.?