Can you please unblock my account. I think it's the third time it's happening. Email: techadmin@cleverize.ai

Hi there! I understand how frustrating it can be when your account gets blocked repeatedly. I'm unable to directly unblock your account as this requires action from the Vapi support team. However, I can definitely help you understand the potential reasons for the block and guide you through the unblocking process. Based on the information I found, there are several common reasons why Vapi accounts get blocked: 1. Negative credit balance - Your wallet may be frozen if your credit balance is negative [docs.vapi.ai](https://docs.vapi.ai/billing/billing-faq) 2. Payment failures - Issues with payments can cause account freezes [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335754200868716564) 3. Concurrency limits - Exceeding your maximum concurrent calls allowance [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334159219649417289) 4. Twilio account issues - Problems with Twilio permissions or account suspension [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358) To get your account unblocked, you'll need to contact Vapi support through one of these channels: - **Email**: Send an email to support@vapi.com with your organization ID and details about the issue [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135) - **Phone**: Call +16054440129 [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1326262542858850445) - **Live Chat**: Use the live chat feature on the Vapi website if available [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336467285598142556) When contacting support, be sure to include: - Your email (techadmin@cleverize.ai) - Your organization ID - Any error messages you've received - Call IDs if available (these are very helpful for troubleshooting)

@Sahil will be with you when available thanks

can you send email at sahil@vapi.ai?

Sure, thanks.

Hey Amir, your account has been unblocked.