Account Blocked
# support
a
Can you please unblock my account. I think it's the third time it's happening. Email: techadmin@cleverize.ai
v
Hi there! I understand how frustrating it can be when your account gets blocked repeatedly. I'm unable to directly unblock your account as this requires action from the Vapi support team. However, I can definitely help you understand the potential reasons for the block and guide you through the unblocking process. Based on the information I found, there are several common reasons why Vapi accounts get blocked: 1. Negative credit balance - Your wallet may be frozen if your credit balance is negative [docs.vapi.ai](https://docs.vapi.ai/billing/billing-faq) 2. Payment failures - Issues with payments can cause account freezes [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335754200868716564) 3. Concurrency limits - Exceeding your maximum concurrent calls allowance [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334159219649417289) 4. Twilio account issues - Problems with Twilio permissions or account suspension [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358) To get your account unblocked, you'll need to contact Vapi support through one of these channels: - **Email**: Send an email to support@vapi.com with your organization ID and details about the issue [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135) - **Phone**: Call +16054440129 [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1326262542858850445) - **Live Chat**: Use the live chat feature on the Vapi website if available [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336467285598142556) When contacting support, be sure to include: - Your email (techadmin@cleverize.ai) - Your organization ID - Any error messages you've received - Call IDs if available (these are very helpful for troubleshooting)
Hi there! I understand how frustrating it can be when your account gets blocked repeatedly. 😓 I'm unable to directly unblock your account as this requires action from the Vapi support team. However, I can help you understand potential reasons for the block and guide you through the unblocking process. Based on the information I found, there are several common reasons why Vapi accounts get blocked: 1. Negative credit balance - Your wallet may be frozen if your credit balance is negative [docs.vapi.ai](https://docs.vapi.ai/billing/billing-faq) 2. Payment failures - Issues with payments can cause account freezes [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335754200868716564) 3. Concurrency limits - Exceeding your maximum concurrent calls allowance [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334159219649417289) 4. Twilio account issues - Problems with Twilio permissions or account suspension [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358) To get your account unblocked, you'll need to contact Vapi support through one of these channels: - **Email**: Send an email to support@vapi.com with your organization ID and details about the issue [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135) - **Phone**: Call +16054440129 [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1326262542858850445) - **Live Chat**: Use the live chat feature on the Vapi website if available [discord.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336467285598142556) When contacting support, be sure to include: - Your email (techadmin@cleverize.ai) - Your organization ID - Any error messages you've received - Call IDs if available (these are very helpful for troubleshooting)
I understand how frustrating this recurring issue must be for you. Since this is the third time your account has been blocked, I've gone ahead and escalated your case directly to our support team for immediate attention. 🚀 A human agent will investigate why this keeps happening and work on a more permanent solution for your account. They'll reach out to you shortly using your email (techadmin@cleverize.ai). In the meantime, if you have any additional information that might help them resolve this faster - such as your organization ID, any error messages you've received, or Call IDs - please share it here and I'll make sure it gets added to your case.
k
@Sahil will be with you when available thanks
s
can you send email at sahil@vapi.ai?
a
Sure, thanks.
p
Hey Amir, your account has been unblocked.
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