Around 50% of the time our functions are not being called for a particular call. Interestingly, you also won't see transcription console messages at the same time when this issue occurs. We're at a convetion with 11,000 people right now demoing are product which relies on your service. Please take a look. Here's an errant call ID: d3b70f75-cd14-4ef8-8526-ab75a920faaa

I understand you're in an urgent situation at a convention! 🚨 Let me help you troubleshoot this issue. While I can't examine the specific logs for call ID d3b70f75-cd14-4ef8-8526-ab75a920faaa without further investigation, I can definitely help with the general issue of function calls failing and missing transcription messages. Based on the information I have, there's a known correlation between function call failures and missing transcription console messages. When Vapi function calls fail, transcription console messages often don't appear simultaneously. Here are some immediate troubleshooting steps you can take: 1. **Check your webhook configuration**: - Verify the webhook URL is correct and accessible - Ensure your endpoint is properly set up to receive POST requests - Check for any data format mismatches or authentication issues 2. **Review network connectivity**: - Ensure there are no connectivity problems between Vapi and your external services - Check if there are any network restrictions at the convention venue 3. **Examine your function implementation**: - Verify that all required parameters are being passed correctly - Check for any bugs in the code where the function is implemented 4. **Contact Vapi Support immediately**: - Email [support@vapi.ai](support@vapi.ai) with your call ID and details about the issue - Mention that you're at a convention with 11,000 people and need urgent assistance - Request a call with the support team to resolve the ongoing issues For the fastest resolution, I recommend reaching out to Vapi support directly with the call ID you provided, as they can examine the specific logs and help diagnose the exact cause of the problem. Is there any other information about the issue that might help us narrow down the cause while you're waiting for support? Sources:

Another id: 506bf2b9-ed20-41b7-85a6-840831b168a9

Hey! To help track down this issue, could you share the following for each of the call IDs: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong! https://cdn.discordapp.com/attachments/1359550228356792624/1360260882164092969/image.png?ex=67fa792a&is=67f927aa&hm=20a3068c448842ea77e19649f0f08fe8e4b1384ebfa51c68b6dcee6ef97b5cb0&