Vapi Function Calls are not working
# support
t
High Priority: We are experiencing a critical failure where our functions are not being called roughly half the time for specific calls. Alarmingly, no transcription console messages are present during these instances. This is an urgent matter that needs immediate attention to identify the root cause and implement a fix. Please Look into this. Here's an errant call ID: d3b70f75-cd14-4ef8-8526-ab75a920faaa https://cdn.discordapp.com/attachments/1359556680010043555/1359557196328735175/image.png?ex=67f7e9ce&is=67f6984e&hm=c9bbf2b905c103203f089315d9e9b8f0db08a04d7eeb3164b78403a7d3bdf55c&
h
same issue
i am facing it for last 4 hr apporox
r
same issue here with agent call transfers failing constantly now. @User have there been any backend changes that may be breaking functionality?
h
@User any update?
b
They're totally down and won't admit it. I can't get anything I need to work, even the website logging.
h
I agree
b
should be RED
i agree 100%
k
Hey! To help track down this issue, could you share: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
Regarding downtime and other such things, if it happens, we let you inform through the status page.
h
@User @Shubham Bajaj we facing tools calling not triggering again . posted is suport . Please can you get that solved ASAP. https://discord.com/channels/1211482211119796234/1372850333197533266
k
For the call ids, can you tell me which tools failed to execute?