Dear VAPI Support Team, @Vapi @Kings_big💫 @Shubham Bajaj We are experiencing a critical issue with VAPI where function calls are failing approximately 50% of the time. This has been severely impacting our operations. It has now been over 3 hours since we reported this issue, and we have yet to receive any update or acknowledgment from your team. This lack of communication during a major service disruption is extremely disappointing and unacceptable, especially for a platform we rely on for real-time functionality. We expect immediate attention to this matter and a clear update on the investigation status. This experience raises serious concerns about the reliability of your support and incident response processes. Please prioritize this issue and respond without further delay.

I will have to delete this, we received your ticket and we get back to you thanks

sure

Please provide your ticket url

Thank you for bringing this to our attention. We’ve identified the issue: the traffic is being distributed across multiple clusters, and one of these clusters contains outdated code that’s causing the problem. We are in the process of deploying a fix.

working 🙌