- [Troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336375228703707176) - [Vapi's free telephony limitations](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343965987070021763)

Hi there! I see you've shared the same error message that we discussed previously. 👋 I understand you're still experiencing the "Outbound Call Failed" error with the message that the "`phoneNumber` is activating." As mentioned in my previous response, this means your phone number is still in the process of being activated in the Vapi system. The troubleshooting steps I provided earlier should help address this issue: 1. Wait a few minutes for activation to complete 2. Check the phone number status in your Vapi dashboard 3. Verify the phone number if recently added 4. Be mindful of the limitations of Vapi's free telephony numbers Has the issue persisted beyond the 5-minute window mentioned in the error message? If so, I'd recommend contacting Vapi support at support@vapi.ai as suggested in the error message. Is there any specific part of the troubleshooting process you're having difficulty with or any other questions I can help with?

Hi there! I notice you've shared the same error message again about the outbound call failure. 👋 I understand you're still experiencing the "Outbound Call Failed" error with the message that the "`phoneNumber` is activating." I'd be happy to help you troubleshoot this issue. According to [Vapi's documentation](https://docs.vapi.ai/free-telephony), this error means your phone number is still in the process of being fully activated in the Vapi system. Typically, it takes a couple of minutes for activation to complete, and during this period, calls won't function properly. Here are some troubleshooting steps you can try: 1. **Wait for activation to complete**: The normal activation process takes just a few minutes. If it's been less than 5 minutes, you might just need to wait a bit longer. 2. **Verify in the dashboard**: Check your phone number status in the Vapi dashboard to see if the activation status has changed. 3. **Complete verification process**: If you recently added this number, ensure it went through the proper verification process as outlined in the [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336375228703707176): - Access the Vapi Dashboard - Navigate to the phone numbers section - Confirm the number has completed all verification steps 4. **Check limitations**: If using Vapi's free telephony numbers, remember that [you can only call US numbers and are limited to 10 outbound calls per day](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343965987070021763). If the issue has persisted beyond 5 minutes, I'd recommend contacting Vapi support at support@vapi.ai as suggested in the error message. When reaching out, include your organization ID and details about when you first noticed the issue. Is there a specific part of this process you're having trouble with or would you like more information about any of these steps? Sources:

- [Vapi's documentation](https://docs.vapi.ai/free-telephony) - [Troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336375228703707176) - [Vapi's free telephony limitations](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343965987070021763)

I notice you've shared this error message multiple times, and it seems like we might need some additional help to resolve your outbound call failure issue. 🔍 Since the phone number activation appears to be taking longer than the expected few minutes, I've gone ahead and escalated your case to our technical support team. A support specialist will be able to investigate the specific details of your phone number activation and help resolve this issue more effectively. In the meantime, if you haven't already, please make sure you have your organization ID ready as this will help the support team assist you more quickly. According to our [support documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336467285598142556), including this information along with details about when you first noticed the issue will help expedite the troubleshooting process. Is there any additional information about your setup or when you first encountered this error that you'd like me to pass along to the support team?