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"Exiting meeting because room was deleted" while a...
# support
p
My calls are being abruptly ended with "Exiting meeting because room was deleted" Logs show 
Silence Timed Out
But there is no silence or call timeout, because its ended while Assistant or User is speaking. 
812049b4-a467-4a8a-af32-2a8aa6a572d7
c731e067-ce51-4b60-a053-57ccf2240d78
d8faf173-0845-460f-901e-b7cca5b1c8cb
It seems it only happens with non-English (russian in this case) My English calls seem to be fine even if long. 
dadc3503-ff71-44f2-8c84-5966e63840f9
https://cdn.discordapp.com/attachments/1359827541543878706/1359827541908787311/image.png?ex=67f8e596&is=67f79416&hm=cbccf490b2607b73587031e9b19157be73aab7a68df47ab9a25f19dfa2d9d205&
v
I'm escalating your issue to our technical support team for further investigation. This appears to be a complex problem with how Vapi handles non-English languages, particularly Russian. Based on what I've found, this could be related to several potential causes: - Voice Activity Detection (VAD) settings incorrectly interpreting Russian speech as silence - Possible limitations with Deepgram's language support for Russian - Configuration issues with timeout parameters The support team will need to analyze the call logs from the IDs you've provided to determine the exact cause. They have access to the detailed transcripts and system configurations needed to resolve this. I'll make sure they have all the information you've shared. Someone from our technical team will follow up with you soon. Thanks for your patience and for providing those specific call IDs - they'll be very helpful for troubleshooting! 👍
p
In 
d8faf173-0845-460f-901e-b7cca5b1c8cb
The last part of message spoken by assistant (blue) is not even in 
{} messages
, last message in 
{} messages
is (yellow part), but not full either
Not even the end of yellow part is in 
Transcript
in log
p
I have the same issue, but with every kind of voice, English my own native Hungarian. I just simply cannot make it possible for the workflow to understand what I said while in the audio logs like in yours, there is clearly my input. I got an AI assistant to answer that I have to configure my VAPI API endpoint, I did it but does not help anything.....
p
So its treaded like silence, or probably noise 🙂
p
I don't know what is happening it is looks like we have to configure this at the VAPI API endpoint but I did every necessary setting and still wrong, more like for Hungarian language is worse than before https://cdn.discordapp.com/attachments/1359827541543878706/1359843617757462608/image.png?ex=67f8f48f&is=67f7a30f&hm=e4d02fac7d4966831b7d6a5a55fbd7661cf3b4e0d69c129722664be7dfb02bbb&
support AI told me that I did it but the situation just got worse... Verify Deepgram Settings For Hungarian language support with Deepgram, ensure that: The chunkPlan.enabled setting is set to true for proper text processing of Hungarian. This is important for non-English languages to handle whitespace and sentence boundaries correctly. Example configuration: { "voice": { "chunkPlan": { "enabled": true, "minCharacters": 30, "punctuationBoundaries": [".", "!", "?", ";"] } } } Adjust Deepgram's endpointing settings. The default value of 10ms might be too aggressive, causing missing transcriptions. Try increasing it to 300ms, especially for short utterances.
p
Tried increasing silence timeout, just more talking is ignored in that case 😄
p
I have been fighting with this for 2 days.... did not find any normal answer anywhere, talked with AI for hours and nothing solved my problem, crazy. Any YouTube video works smoothly to gather information for the first time from the previous conversation. I do not understand the reason behind that
k
Check that both your speech to text and text to speech providers support the desired language, such as Hungarian, and that your assistant’s language settings are correctly configured
p
Yes, mine are configured correctly, Deepgram nova 3 with multi, 11labs voice]
So it tanscribes russian and talks russian in the beginning, but is cut off later in convo
I've tried setting 
Confidence Threshold
for Nova 3 to 0, thinking maybe it sends bad/empty transcript or something. Still failed while speaking 
3f82e63f-3607-4ac2-83ff-d2a97475990c
p
Thank you for your answer, Sir!
p
p
I am working with Model 2 - hu , and now change to 11labs voice. Still, the same problem that I faced at first time, gather nodes did not gather anything from my input. The language sounds good right now call id: edbcd2d0-4d49-41ee-bb88-b6876c091421 assis: ff634d46-daa3-4b84-9ab1-6cf165f1540d https://cdn.discordapp.com/attachments/1359827541543878706/1359855535465173183/transcriber?ex=67f8ffa8&is=67f7ae28&hm=012a609a62dfa39db94f6f11ded21e0fde7d515632bf9f556ba6f73ade1d073e& https://cdn.discordapp.com/attachments/1359827541543878706/1359855535863894076/voice?ex=67f8ffa8&is=67f7ae28&hm=0378c3491a5989222c863c1d2e1e767e00eb4b81bb5f3856bcf250ec3c90de5d&
p
I got last vapi payload at 11:33:16
Last json object in messages seems to be logged at 
11:33:09.679 AM
- 
1744284789679
timestamp, ended ~11:33:10
It logged "Привет," In my vapi payload got "Привет, У меня" so seems it somehow mismatched, though timing differs
Yeah that corresponds with audio timeline
Pretty and Привет sounds kinda almost similar
But thats earlier
a14dcbc0-7c0e-427d-8ae0-205f2ddc60bb
Seems I get incomplete transcription, although there are no long pauses, then call fails It transcribed until marker https://cdn.discordapp.com/attachments/1359827541543878706/1359870036277334076/image.png?ex=67f90d29&is=67f7bba9&hm=60e2da61b0d38754975adc49751bc5a8eec5af0efea3ffe04ddab9636b91dc20&
So audio track still has this full response, my LLM also responds at 0.27 also in track, my last response starts at 0.31 But Transcription and Messages end at ~15-16s mark
I'm starting to think is some kind of Nova 3 issue, Nova 2 seems to work with russian. Can someone please confirm? Something about this maybe? https://discord.com/channels/1108042150941294664/1359233307833008259
@Shubham Bajaj sorry to mention you, but when you have time, can you please check if nova 3 returns some nonsense that makes my calls fail (in any of my call IDs)? Its only happening on nova 3, maybe turntaking fails and silence timeout happening even if someone is still speaking. At least I'd no its 3rd party service issue. Thanks
Bump
s
nova-3 doesn't seem to be performing well, hearing a lot of complaints from the customers. Would suggest you stick with Nova-2 for now.
p
Thanks Yeah, its working fine with English for me, but when it comes to other language (one of 10 they support) it somehow breaks my calls? Do they respond with corrupted responses and VAPI call gets also broken?
s
Usually what I have seen that the response latency is pretty high or it doesn't transcriber properly.
You can see call logs, you will get the exact idea.
p
My call logs doesn't really show what actually happens, call just stops working, even if user and assistant are speaking, call silence times out, so something breaks in vapi flow as well
s
Can you send the call_id?
p
Ive posted many above with explanation when/where/what breaks 812049b4-a467-4a8a-af32-2a8aa6a572d7 c731e067-ce51-4b60-a053-57ccf2240d78 d8faf173-0845-460f-901e-b7cca5b1c8cb
So my silence timeout was 10s and in audio track you can see call ended after 10s, increasing silence timeout doesnt change anything https://cdn.discordapp.com/attachments/1359827541543878706/1362047032268816394/image.png?ex=6800f8a6&is=67ffa726&hm=c04c17db2a134360e0791b0f32b1052da3de43f186d3b6e97eba878a5a7cff2d&
Im usually seeing this in call logs https://discord.com/channels/1211482211119796234/1359827541543878706/1359841455652212787 many user speech possibly stopping
s
Sent you my number. Let me know when you are free. Can hop on a quick call and get this sorted.
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