No popup to connect Google account
# support
h
I'm trying to make a check availability tool but nothing is popping up?
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I'd be happy to help you troubleshoot this issue with the Google account connection popup not appearing for your check availability tool. Could you please provide some additional information to help me diagnose the problem better? 1. Which browser are you using? Some browsers have built-in popup blockers that might be preventing the Google authentication window from appearing. 2. Have you already tried any of these troubleshooting steps: - Disabling browser extensions, especially ad blockers or script blockers that might interfere with popups [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547) - Clearing your browser cache and cookies - Using an incognito/private browsing window - Trying a different browser 3. Are you seeing any error messages in the browser console when attempting to connect your Google account? 4. Have you verified that you have the necessary API credentials and permissions set up correctly in both Vapi and Google? [(source)](https://docs.vapi.ai/tools/GHL) 5. Have you whitelisted the domains "vapi.ai" and "*.vapi.ai" in your browser settings? [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333797946440941639) Sources: - [Troubleshooting Browser Extensions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547) - [API Credentials and Permissions](https://docs.vapi.ai/tools/GHL) - [Whitelisting Domains](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333797946440941639)
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Message marked as helpful by @Hurricaden! 🎉