I am trying to add more credits to buy some add ons on cocurrency lines, but I am not able to charge the credits https://cdn.discordapp.com/attachments/1360243652638671050/1360243652793729035/image.png?ex=67fa691e&is=67f9179e&hm=a0195853ed8670d101d83a230aea11953e6568e484d84419d6ef96f7db7d7cb3&

Hi there! 👋 I see you're having trouble adding credits to purchase add-ons for concurrency lines. I don't have specific information about the exact error you're encountering, but I can definitely help with some troubleshooting steps and information about adding credits to your Vapi account. Here are some troubleshooting steps you can try: ## Initial Troubleshooting Steps * **Check your card details**: Make sure your card information is correct and up-to-date, including the card number, expiration date, and billing address. Look for any typos or outdated information. * **Try a different payment method**: If possible, try using a different credit card or payment method. * **Contact your bank**: Your bank might be blocking the transaction due to new restrictions or security measures. * **Check for a frozen wallet**: If your credit balance is negative, your wallet may be frozen, preventing you from making purchases. A greyed-out "Buy Credits" button can indicate a frozen wallet. ## Adding Credits to Your Account To add credits to your Vapi account, you should: 1. Navigate to the billing page at [https://dashboard.vapi.ai/org/billing/credits](https://dashboard.vapi.ai/org/billing/credits) 2. Specify the dollar amount of credits you want to purchase in the

credits

field 3. Complete the payment process According to the [billing FAQ](https://docs.vapi.ai/billing/billing-faq), Vapi uses a credit-based billing system where one credit equals one US dollar. ## Auto-Reload Feature I notice in your screenshot that there's an "Enable Auto Reload" option. This is a helpful feature that automatically tops up your credits when they fall below a certain threshold. According to the [billing FAQ](https://docs.vapi.ai/billing/billing-faq), auto-reload amounts must be at least $10, and it's recommended to set a threshold above $0. ## Contact Support

billing FAQ is not working https://cdn.discordapp.com/attachments/1360243652638671050/1360244209168158790/image.png?ex=67fa69a3&is=67f91823&hm=a500fa02348fc514ba76085f900114708960c67fb9bedd5861ee8662f1a9cf3a&

I understand how frustrating billing issues can be, especially when you're trying to purchase add-ons for your account. I've gone ahead and escalated your case to our support team who can help troubleshoot this specific payment processing issue. A support specialist will reach out to you directly via email to help resolve this problem. They may ask for additional details about the error you're encountering or your organization ID to better assist you. In the meantime, if you receive any specific error messages when trying to add credits, or if you find a solution on your own, please let us know. Our support team typically responds within 24 hours, though they strive to address billing issues more quickly. Thanks for your patience while we work to get this resolved for you! 🙂

I am not able to swith to the new billing https://cdn.discordapp.com/attachments/1360243652638671050/1360244602493468852/image.png?ex=67fa6a01&is=67f91881&hm=02484b20b231d5eb73c6086d4767e824eaa8b52b83e1e459689b802d7b322db4&

Have you tried using a different card for payment?