@Doug @kolbykskk Guys just to share this with you, someone gave me this technique. I think it can work in case you absolutely need an email. Still going for SMS, but still... might be helpful. Just in case "What usually live human agents do (as they mess up emails as well) is use the tactic of lets say the email is wagwan@gmail.com they spell it back to the user as W for Win A for Apple G for Great and so on Vapi agents can do the same, not convenient for the user but still"