Hello all,
# general-englishm
Miralissa
04/11/2025, 5:35 PMHello all,
Does VAPI support a conference call involving the assistant and two people at the same time? I understand that it can be connected to a conference, as described in "Call Handling with Vapi and Twilio", but can it facilitate a live conversation between the assistant, a specialist, and a user?
k
Kings_big💫
04/11/2025, 7:03 PMWe supports live conference calls
j
josephktcheung
04/26/2025, 11:56 PMHi @Kings_big💫 can you tell me which part in the documentation talks about conference calls? Can a participant in the conference transfer the call back to AI?
josephktcheung
04/27/2025, 12:00 AMThe use case would be
1. customer call the Vapi AI for quote
2. AI assistant collects information needed for a quote
3. AI assistant transfer the call to a real person / add a person to the call to give an accurate quote
4. If the customer agrees to book an appointment in the conversation, then AI assistant can take over the call and schedule appointment with the customer
josephktcheung
04/27/2025, 1:35 AMI found the docs here https://docs.vapi.ai/calls/call-handling-with-vapi-and-twilio
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