Workflow error
# support
s
Good afternoon, I have a big problem and it's that I'm creating a workflow and I was saving changes very well but then the message shown in the image started to appear. I reloaded the page and the changes still appeared even if I reloaded the page, I deleted the cookies and half of my flow was lost so I logged out, went to another browser and continued editing and everything was fine until the same error message started to appear, I duplicated the workflow and again it lets me save changes up to a certain point when the error appears again. I noticed that when duplicating it visually looks the same, it has the updated nodes but the configurations that I had saved in the conditional logic are empty so it's also duplicating incorrectly. When saving, a green message is supposed to appear confirming that it was saved, many of those changes that had that message are not there. At the moment I haven't been able to continue building my workflow because it keeps getting lost, it doesn't update successfully, I need you to please resolve this. https://cdn.discordapp.com/attachments/1360475839141249210/1360475839677861928/IMG-20250409-WA0017.jpg?ex=67fb415c&is=67f9efdc&hm=41f701bf70bd3404075f6057cf7c5981e8d785665d86f5481e33a0474d61ff50&
v
I understand how frustrating this must be, especially when you're in the middle of building an important workflow! 😓 I've escalated your issue to our technical support team for immediate attention. The combination of the "Save Failed" error and the empty conditional logic in duplicated workflows suggests this might be related to a known issue in our system. Based on our documentation, there have been similar reports that could be related to an ongoing platform migration or a known bug in the Vapi UI. The technical team will need to investigate this specific case to provide a proper solution. In the meantime, if you need to continue working, you might consider using the API directly as a temporary workaround for making changes, as some users have found this helpful for similar issues. A support specialist will get back to you as soon as possible with more information. Thank you for your patience and for providing such detailed information about the issue!
k
Try recreate a new workflow and slowly rebuild it, duplicating may carry over corrupted state data
s
Thank you. I have tried to do it in several ways, in fact yesterday I did not have this error and everything appeared saved, I thought that Vapi had solved the problem my flow was without errors according to the platform and I just saw that everything I did yesterday is not there.
There are more errors, in the conditional logic part, in the example input the maximum is 100 characters but even if there are only 30 or 70 characters it says that the limit was exceeded. Besides, I was no longer seeing the error I mentioned and I thought you had fixed it because I was saving everything and the successful save messages were appearing and today I see that everything I did yesterday is not there, when yesterday I saved
k
our team is working to get this resolved. thank you for your patience