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Agent randomly broke with no updates
# support
k
Here is call ID: 038f4069-ced8-4d9c-afeb-93aef727c174 It is supost to outbound and the recipient recieves the call but the agent doesnt say anything. I also cant get it to reply to me at all via Web call testing.
v
Hi there! Sorry to hear you're experiencing issues with your Vapi agent 🔍 Unfortunately, I can't determine the exact cause of your agent's silence without examining the specific logs, but I can definitely help with potential reasons and troubleshooting steps for both your outbound call and web call testing issues. ## Potential Reasons for Agent Silence There are several possible causes for your agent suddenly stopping working: 1. **OpenAI Model Issues**: According to [information I found](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339987639088185375), OpenAI models sometimes stop returning responses, causing the agent to be silent. 2. **Telephony Connection Issues**: The call might be connecting, but there could be a handshake issue between the telephony provider and Vapi, preventing the agent from speaking, as mentioned in [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342074315645915146). 3. **Configuration Errors**: Incorrect settings related to voicemail detection, endpointing, or silence timeouts could be interfering with the call flow, according to [this information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344633027925377064). 4. **Transcription Service Issues**: Problems with the transcription service could be preventing proper communication. [Some users](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788) have resolved similar issues by changing from Deepgram to other options like Whisper, Gladia, or Azure. ## Troubleshooting Steps Here are some steps you can take: 1. **Check Logs**: Look for any error messages in your Vapi logs associated with the call ID you provided. 2. **Review Recent Changes**: Even though you mentioned no updates, check for any subtle changes in configuration or dependencies that might have occurred.
3. **Test Different Transcription Service**: Try changing your transcription service from Deepgram to an alternative like Whisper. 4. **Check `endCallFunctionEnabled`**: According to [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1313293840580612166), setting 
endCallFunctionEnabled
to true using the dashboard might help. 5. **Use Your Call ID for Debugging**: You can use the call ID you provided (038f4069-ced8-4d9c-afeb-93aef727c174) to check call status updates and logs in the Vapi dashboard. Go to logs > calls in the dashboard to find more details about what happened during that specific call. If these steps don't resolve the issue, I'd recommend contacting Vapi support at support@vapi.ai with your call ID, a description of the expected behavior, and what's actually happening. According to [support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434), they can help investigate using your call ID. Is there any specific part of the troubleshooting process you'd like me to elaborate on? Sources: - [OpenAI Model Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339987639088185375) - [Telephony Connection Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342074315645915146) - [Configuration Errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344633027925377064) - [Transcription Service Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788) - [endCallFunctionEnabled Setting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1313293840580612166) - [Vapi Support Contact](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434)
Hi there! I see you're experiencing issues with your Vapi agent that suddenly stopped working without any updates 🔍 I'm unable to determine the exact cause of your specific issue without examining the logs, but I can definitely help with potential reasons and troubleshooting steps for both your outbound call and web call testing issues. ## Potential Reasons for Agent Silence There are several possible causes for your agent suddenly stopping working: 1. **OpenAI Model Issues**: According to [information I found](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339987639088185375), OpenAI models sometimes stop returning responses, causing the agent to be silent. 2. **Telephony Connection Issues**: The call might be connecting, but there could be a handshake issue between the telephony provider and Vapi, preventing the agent from speaking, as mentioned in [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342074315645915146). 3. **Configuration Errors**: Incorrect settings related to voicemail detection, endpointing, or silence timeouts could be interfering with the call flow, according to [this information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344633027925377064). 4. **Transcription Service Issues**: Problems with the transcription service could be preventing proper communication. [Some users](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788) have resolved similar issues by changing from Deepgram to other options like Whisper, Gladia, or Azure. ## Troubleshooting Steps Here are some steps you can take: 1. **Check Logs**: Look for any error messages in your Vapi logs associated with the call ID you provided. You can find these in the Vapi Dashboard under logs > calls.
2. **Review Recent Changes**: Even though you mentioned no updates, check for any subtle changes in configuration or dependencies that might have occurred. 3. **Test Different Transcription Service**: Try changing your transcription service from Deepgram to an alternative like Whisper, as this has resolved similar issues for other users. 4. **Check `endCallFunctionEnabled`**: According to [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1313293840580612166), setting 
endCallFunctionEnabled
to true using the dashboard might help. 5. **Use Your Call ID for Debugging**: You can use the call ID you provided (038f4069-ced8-4d9c-afeb-93aef727c174) to check call status updates and logs in the Vapi dashboard. This can provide insights into what happened during that specific call. If these steps don't resolve the issue, I'd recommend contacting Vapi support at support@vapi.ai with your call ID, a description of the expected behavior, and what's actually happening. According to [support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434), they can help investigate using your call ID. Is there any specific part of the troubleshooting process you'd like me to elaborate on further? Sources: - [OpenAI Model Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339987639088185375) - [Telephony Connection Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342074315645915146) - [Configuration Errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344633027925377064) - [Transcription Service Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788) - [endCallFunctionEnabled Setting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1313293840580612166)
I understand this is a frustrating issue that needs more in-depth investigation. I've just escalated your case to our technical support team for further assistance 🛠️ Since this appears to be a complex issue that requires direct access to your specific logs and configurations, our support team will be able to investigate the call ID you provided (038f4069-ced8-4d9c-afeb-93aef727c174) and determine the exact cause of your agent's silence. A support specialist will reach out to you shortly. In the meantime, if you discover any additional information about the issue or if you're able to try any of the troubleshooting steps we discussed (like changing the transcription service or checking the 
endCallFunctionEnabled
setting), please let us know as it might help speed up the resolution process. Is there anything else you'd like me to relay to the support team about your issue?
k
To help track down this issue, could you share one or two: \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!
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