Why is my agent not able to say the service/produc...
# general-english
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Why is my agent not able to say the service/product name, but is able to say the prices? This has been the issue for me since day 1 of using VAPI, even tried changing agents/Model/Provider but will always result to this kind of conversation. My Prompt:
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### **Services & Prices:**  
- Computer Repair & Troubleshooting - 80 dollars/hour  
- Data Recovery - Starting at $150  
- Network Setup & Security - $120/hour  
- Custom PC Building – Starting at $500  
- Software Installation & Support – $50 per installation  
- IT Consulting & Managed Services – Custom pricing (based on contract)
This was the conversation: https://storage.vapi.ai/9f01d46f-0454-4f62-a6f9-2c3f94524dc0-1744460558942-f2876630-0595-4e86-a8ed-9d79a5c21f30-stereo.wav