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I'm uploading a CSV with only a phone_
# general-english
m
I'm uploading a CSV with only a phone_number column and valid E.164 numbers, but it still says 'Phone number is required' for each row. Is that a bug? https://cdn.discordapp.com/attachments/1211484481848873020/1361026111924080811/error.png?ex=67fd41d7&is=67fbf057&hm=f4994c50e1c22601b103118076f847ae764f478d01663d12d22ecee87fa2fba0&
k
I'll love to verify if you include phone number country code?
Also remove any completely empty rows, as they might be interpreted as incomplete entries
m
Yes, It's a US number and yes I have it as +1xxxxxxxxxx format
I even tried it with only 1 number with the same format and everything needed but never worked
here is all I've done if helps:
Ensured the column name is exactly phone_number, all lowercase, with no spaces or special characters Used E.164 format (e.g., +14154859358) Created a CSV file with just 1 number only, no extra columns Saved the file with UTF-8 encoding Verified all phone numbers are valid and contain no hidden characters or apostrophes Tested different numbers Used your recommended approach with Format > Plain Text in Google Sheets Tried uploading via Chrome on both Mac and PC
k
Please kindly provide your org id
Can you provide a loop please
m
My org id?
k
??
m
Can you clarify please?
k
Can you please share a screen recording of how you encountered this error message? Thanks
m
Here when I upload a list manually.
So I thought since this is not working no matter what I do, I started trying to do the list and outbound calling through make and webhook, but the problem I'm facing now that I need my api key (that starts with Sk ) and it's nowhere to be found on vapi
I have found private key, but that's not it
Do you know how do I find the api key that starts with Sk?
k
Go to your dashboard, click on the (Provider Keys) tab, then you can find your api key
m
It's not there, I honestly think because I'm still testing the free plan, that's why I don't have one? is that the case?
k
Your rows 2 and 3 actually contain phone numbers?
m
of course
and they're +1xxxxxxxxxx
all format is good and everything is ok but doesn't upload it
even when I try with one number I get same error
Is that because I'm testing the free plan?
k
Sometimes spreadsheet software adds hidden characters, resave your file using a plain text editor to ensure clean formatting 😵‍💫
m
I did try that too
Didn't help
The numbeer format was +16462542152 and it was just fine
Do you know if it's because it's free plan?
k
It's maybe bugs, I've forwarded your complain to our devs thank for your patience
m
Can I upgrade the plan without waiting for the sales team?
k
You can feel free !
m
I don't see an option to do so!
It seems like I don't have access to many things as a new user? is that the case?
k
Try screw down
m
Is it normal that I can't even upgrade? or use make or get an api key? it's so confusing
k
The call scheduling feature is currently not working,please try again later..😵‍💫
m
what about upgrade?
k
Talk to sales
m
How can I talk to sales?
it gives error 404 LOL
This drives me crazy lol
k
m
yes when I click on that it gives Error 404 lol
k
Can you provide me your org id
m
0745bb91-323a-4019-a5a5-a3e523f19e8c
k
Done, try after 5 minutes, and make sure to do a hard refresh before trying out thanks
m
Now I see the change thanks
But in order to connect to make.com, I still need the api key starts with ( Sk) do you know how do I get it?
I probably need more access to get this info, how can I get that?
k
The upload CSV file or bulk calling feature is working now. You can try again..
s
Email at support@vapi.ai they will upgrade your account.
m
It's not, still get the same error ( Numbers required) even tho the numbers and format is correct
k
Alright, email support@vapi.ai they will help you upgrade your accounts
m
Is upgrading my account would fix the upload issue?
k
You can email the executives will help you fix the issue you're experiencing thanks
m
Thanks
@User @Kings_big💫 @Sahil I need REST API key access, and there is nowhere to be found on my account to do it myself, and support my email says I can do it on my dashboard and I can assure you there is no such an option. Can you help me with this?
k
Try accessing it via https://dashboard.vapi.ai/keys if it’s still missing, send a screenshot, as it could be a UI or permission issue..
m
Is my API key authorized to use the /call endpoint for outbound calls? I'm trying to do it through Make.com but I keep getting errors 400, is it because of the plan?
@User @Sahil @Kings_big💫
k
??
m
I emailed them and the response was " email support" which I just did! I couldn't get help
s
Your account was not upgraded?
m
it's on the pay as you go plan, but I need to know: If API access is fully enabled for my account If the /call endpoint is available to my API key Whether I need to be on a specific plan or have additional permissions to trigger outbound calls using my own Twilio number. I’m trying to trigger outbound calls from Make.com using the /call API endpoint, but I keep getting 400 Bad Request errors — even after testing the recommended formats and verifying my assistant ID, Twilio SID, token, and number.
i
the csv file on bulk upload to calls.. not working for me .. anyone esle?
a
@imperfect how is it failing? Could I get your orgId? 🙏
k
@Moe kindly provide your org ID let look into it
a
I looked into Moe's issues yesterday in office hours / dms, should be good to go ☝️
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