Issue with web call (web snippet) Vapi AI #support

Issue with web call (web snippet)

𝙰𝚋𝚍𝚞𝚕𝚕𝚊𝚑

04/14/2025, 10:17 AM

Hi team! i am having an issue with vapi assistant when i use it in the website, i have implented a code that shows the conversation either by console logging it or showing it anywhere, what im having trouble with is that the assistant cant hear/respond except if i was speaking little loud.. for example i say: Hello assistant how are you? and he dont respond and i say hello assistant but more loud and he responds, and i see the previous thing i said being logged which is 'Hello assistant how are you?' so the whole message be like: 'Hello assistant how are you? hello assistant' how can i fix this??

Vapi Support Bot

04/14/2025, 10:19 AM

Network stability can affect voice recognition. [Information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) suggests that unstable connections can cause voice distortion, which impacts recognition quality. Ensure you have a stable connection when testing. ### 5. Try a Different Transcriber If you're using Deepgram, consider changing to a different transcriber like Whisper, Gladia, or Azure as suggested in [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343612796717371393). ### 6. Browser-Specific Issues Some features may not work properly on certain browsers. Try testing your implementation on different browsers to see if the issue persists, as mentioned in [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333836884685754480). Would you be able to share more details about your current configuration or which of these potential solutions you'd like to try first? Sources: - [Troubleshooting Vapi assistant not responding to voice input](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338497725917827196) - [Potential microphone issues affecting Vapi assistant responsiveness in web applications](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334948523816259604) - [Common audio input problems with Vapi assistant in web calls](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1316042862630146058) - [Impact of network connectivity on Vapi assistant voice recognition in web applications](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523)

Vapi Support Bot

04/14/2025, 10:19 AM

Hi there! 👋 I understand you're having an issue with your Vapi assistant on your website where it only responds when you speak loudly, even though it's logging your quieter speech. Let me help troubleshoot this! I'm unable to see your specific implementation code, but I can definitely help with some common causes and solutions for this type of issue. Based on the information I've found, here are several potential causes and solutions: ### 1. Transcriber Configuration Issues The transcriber settings might need adjustment. According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338497725917827196), you could try updating your configuration from:

Copy code

json
"start_speaking_plan": {
  "waitSeconds": 2,
  "transcriptionEndpointingPlan": {
    "onPunctuationSeconds": 0.3
  }
}

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json
"transcriber": {
  "model": "nova-2",
  "language": "en",
  "provider": "deepgram"
},

To:

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json
"start_speaking_plan": {
  "waitSeconds": 0.8,
  "smartEndpointingEnabled": true
}

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json
"transcriber": {
  "model": "nova-2",
  "language": "en",
  "provider": "deepgram",
  "endpointing": 300
},

### 2. Voice Activity Detection (VAD) Settings The [documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1316042862630146058) suggests that if the VAD settings aren't calibrated correctly, it might miss quieter speech. This could explain why it's logging your input but not responding until you speak louder. ### 3. Microphone Permission Issues Even though permissions appear to be granted, the application might not be receiving full access to the microphone according to [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334948523816259604). You might want to call the

checkAndRequestMicrophonePermission

function before initializing Vapi. ### 4. Network Connectivity Issues

𝙰𝚋𝚍𝚞𝚕𝚕𝚊𝚑

04/14/2025, 10:22 AM

i want a multilingual transcriber, does deepgram do that?

Kings_big💫

04/14/2025, 10:37 AM

This issue may be due to the assistant’s voice activity detection settings, which can be fixed by adjusting the voiceSeconds parameter in the “Stop Speaking Plan” to a lower value, making the assistant more responsive to normal speech volumes..

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