FYI - regarding the year. (as a customer) I've spoken to Vapi's support team, and we failed to find a solution. AFAIK - this is a hardcoded rule either in Vapi or in 11labs where numbers are spoken in english. What I am doing for other languages, is request the asistant to transcribe all numbers (digits are forbidden) and send it arguments in letters. I am sure there's a library for every language (or worse, you can write one) Not ideal but if you want to finish your feature and bill, it's the way to go. in the mean time @VAPI Tech team - this is a very shitty way of dealing with this optimisation. While we speak english, not all products are built in it. A simple : IF(lang=="english") - replace would solve a ton of issues for us, and others. On another note - I don't know if it's just us, but here's what's going on since last week - phone calls OFTEN drop - phone calls fail to establish a channel and then endlessly try to call back (I had it yesterday - called me back 6-7 times) - I can no longer interrupt the assistant - either it's not respecting the setting OR my voice doesn't get to the system fast enough, not sure what is happening but something is. Have in mind - more than a few companies using your product to build their products is affected by this. It's just a question of time between now & going to alternatives. I hope your product team pauses new features and focuses on keep the one which are there working as expected. Sorry for the rant, but these issues are starting to cause some pain (we canceled more than one sales meeting due the issues mentioned above) and it's causing me to walk around finding solutions to problems we shouldn't have.

We are sorry for the bad experience, we are currently working to resolve the issue. I recommend that you create a support ticket and detail the problem you’re facing. We’re here to help and will do our best to fix it. Thank you!

@Kings_big💫 can you share more insights on the curren status of things ? - first - I assume you guys are aware there's an issue on the platform (I can't see anything on status.vapi.ai) - which aspects are affected ? phone outbou, web calls, knowledgebase lookup, interrupting the assistant during an active call? - we've seen all of them since thursday, and they're still issues everywhere. while I understand this is not normal behavior and not just a monday, we're using the platform, and with no visibility. It would be very beneficial to be notified (I am subscribed to status but there was nothing shown there) would you be able to send any updates ?

I appreciate your update, the developers are actively working to address the issues. In the meantime, I recommend taking advantage of these suggestions https://discord.com/channels/1211482211119796234/1211484481848873020/1361310185506869319