Hi there, I am having issues on playht and 11labs, can you check it out playHt (231fd8e4-ed5f-4e90-9eb5-d7e83c61b2ed) and a slow weird pitch sound on 11labs (ec8cc3a5-1e28-4610-97bf-fc47df0dc8ee)

Hi there! 👋 I don't have specific information about the exact voice IDs you've shared, but I can definitely help with troubleshooting the slow voice and weird pitch sound issues you're experiencing with both PlayHT and 11Labs. ## PlayHT Troubleshooting For the slow voice and weird pitch issues in PlayHT, here are some things to check: 1. Verify Voice Configuration - Check if the language parameter is correctly set, especially if using Play3.0 Mini models - Ensure your voice ID corresponds to an existing custom voice in your Play.ht account 2. Adjust Voice Parameters - Try adjusting stability (try 0.5) and similarityBoost (try 0.75) parameters - These settings can significantly impact voice quality and speed 3. Check for Technical Issues - Refresh your voice library or clear any caches - Verify your API keys and access permissions are correct - Make sure S3 bucket permissions are properly set if using custom voices 4. Try Different Models - Consider switching to a different voice model within PlayHT - Some models perform better than others for specific use cases ## 11Labs Troubleshooting For the slow voice and weird pitch sound in 11Labs: 1. Model Selection - Try using the Turbo model instead of the Flash model - According to information I found, the Flash model sometimes has "hiccups" that can affect voice quality 2. Adjust Voice Parameters - Reduce the "style" property to 0.0 (high values can cause instability) - Experiment with clarity and stability settings - Check if there are any speech parameters you can adjust like speed and pitch 3. Technical Checks - Ensure you're using the correct voice ID and API key - Check for network issues or encoding/decoding errors - Sync your cloned voice with VAPI if you're using a cloned voice 4. First Message Issues - If the first message sounds strange, it might be a caching issue

To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

Here is the call id for Playhd(231fd8e4-ed5f-4e90-9eb5-d7e83c61b2ed) 11labs(ec8cc3a5-1e28-4610-97bf-fc47df0dc8ee)

Message marked as helpful by @nightcrawler! 🎉

checking if this is resolved/solved for you?

Hi @Kings_big💫 No Playht is still lagging in the middle of conversations

Looking into it

Can you share the time duration at which this issue is happening? @nightcrawler

Thanks for responding. Time duration as in like if there is a specific time through out the day that this is happening

It seems a bit slow, I would increase the speed a little on the voice additional configuration of the assistant. Have you tried any other voices or providers to see if you get the same lag?