Hello everyone. I am currently stuck. I
# general-english
d
Hello everyone. I am currently stuck. I have two agents that should act together. This means that agent 1 receives the caller and handles certain areas itself (automation n8n). In a special case, I would like to forward the caller to my Vapi Agent 2. I have used the template tool from Vapi (Transfer Call) There I can choose under Destination whether I want to forward to a SIP, telephone number or other agent. I have entered the corresponding name of Agent 2 and when I start the call, I immediately get the error message: Error Invalid Destination Assistant “Agent 2” Not Found” This also happens if I enter the ID of Agent 2 instead of the name. Does anyone have any idea where the error lies? Sorry I'm Swiss 😉 Translated with DeepL
k
Ensure you're using correct assistant id not the name
d
Thanks. i tried that. i also created a new assistant and a new tool to avoid old connections still existing. error remains
k
Send your call id
d
I have started a new call. the Call ID was 6397d851-9582-455d-9fb4-beb44b86dfa1 (without the forwarding tool) When I activate the forwarding tool to my second agent, no call ID is generated because the error message appears immediately. the call is not made at all. https://cdn.discordapp.com/attachments/1361338194108485723/1361419931010338887/image.png?ex=67feb09d&is=67fd5f1d&hm=9ee17e04ce019f0ad25dc02f57de0862df086266e746e144a7f520d5bc76c2e4&
Do you already have an idea where the error could lie?
s
Can you once try to create a new squad and then try to talk to it?
r
Same issue here - tried to create a squad and the weirdest thing happened: it's like my assistant's voice is slowed down 20x. Of course I was not able to test the transfer capability with that setback.
c
Has anyone been able to fix this issue?
3 Views